ACDSee Pro 3

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vignette

(11 posts)
  • Started by tdi
  • Started on October 15, 2009 - 03:33 PM (1 month ago)
  • Latest reply from tibu (1 month ago)

  • tdi
    Member

    using vignette in Pro 3 still leaves a visible 'ring' at the edge of the clear zone, start of the vignette...  it's not noticeable on a busy background, but if you have a  clean background, like a wall or solid canvas, you can notice the ring... it's like the vignette transition doesnt start as feathered as it should.  This was the case in Pro2 as well.  any plans to correct this?

    Posted On October 15, 2009 - 03:33 PM (1 month ago) (Permalink to this post)

  • Melanie Wood
    Community Manager

    Hi tdi,

    You need to contact support.

    -Melanie

    Posted On October 15, 2009 - 04:10 PM (1 month ago) (Permalink to this post)

  • tdi
    Member

    I did.  Got the automated reply, and a reply saying it would be forwarded to development team because it was working (just not good).  Never got a reply after that...  pass the buck kinda thing. 

    Had an issue with import not working on 2.5 or 3.0, waited a week and got a reply finally said they didn't know what would cause that problem.

    Sorry, quite frankly, support is...  well anything I say at this point isn't going to be nice, so.

    And since this is an issue that was reported in 2.0 and has never been fixed, I'm guessing it's a 'we don't care' kind of thing?  I posted the issue here in hopes someone would see it and respond here (Tony from development?), but it looks like it's getting passed off again. What do you say Mel?

    Posted On October 16, 2009 - 02:35 PM (1 month ago) (Permalink to this post)

  • Melanie Wood
    Community Manager

    Can you give me the ticket number? I'll bring it up.

    -Mel

    Posted On October 19, 2009 - 07:24 PM (1 month ago) (Permalink to this post)

  • tdi
    Member

    Melanie Wood said:

    Can you give me the ticket number? I'll bring it up.

    -Mel

    Like I said, it was an issue reported in 2.0.  Much too long ago to keep emails.  And it really isn't a 'support' issue, it works like programmed, just the programming, the feathering at the start of the vignette, needs to be smoother to not make the noticeable 'ring' on a plain background area...

    Posted On October 21, 2009 - 08:55 AM (1 month ago) (Permalink to this post)

  • tibu
    Focus Group

    I see the ring too. Example...

    Attached Image:

    To illustrate, although the example above shows it fairly well already...

    Attached Image:

    Attached Files

    1. DSC_7188 - 2009-08-14 19-23-17.JPG
    2. DSC_172.jpg
    Posted On October 21, 2009 - 12:25 PM (1 month ago) (Permalink to this post)

  • Melanie Wood
    Community Manager

    Does this happen on the prints?

    Posted On October 22, 2009 - 10:06 PM (1 month ago) (Permalink to this post)

  • Melanie Wood
    Community Manager

    or for that matter when you save the inage?

    Posted On October 22, 2009 - 10:07 PM (1 month ago) (Permalink to this post)

  • Melanie Wood
    Community Manager

    Oh and cute kid, tibu. :-) 

    Posted On October 22, 2009 - 10:08 PM (1 month ago) (Permalink to this post)

  • Melanie Wood
    Community Manager

    Ok, me again.
    I've just confirmed that the info was forwarded to Product Management for addition to their internal tracking system and that it's being reviewed and investigated. Unfortunately, I can't provide information on when or if it will be resolved but suffice to say, it's on their radar.

    -Mel

    Posted On October 22, 2009 - 10:31 PM (1 month ago) (Permalink to this post)

  • tibu
    Focus Group

    Thanks Mel!

    To answer your Q's, it DOES show in the print, and it IS in the saved file.

     

    Posted On October 23, 2009 - 03:00 AM (1 month ago) (Permalink to this post)

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