ACDSee Pro 3

The source data format is not recognized.

• 

  xax
  Member

  This message: "The source data format is not recognized." I receive when I try to open any of registered file formats (jpg, tar, psd files).

  My program is broken - somewhere on the level of format registration.

  When I reinstal Acdsee 3, it work's again .. but only for a limited time - several restarts.

  I'm unable to track whats the reason. Support from Acdsee ends on notice> Windows 7 are not supported.

  Running on> Windows 7 RC 64bit.

  I have no idea what can be the problem, please help - any recomendations are welcomed.

  Michal

  Posted On October 18, 2009 - 12:12 PM (1 month ago) (Permalink to this post)
• 

  Marc Sabatella
  Moderator

  Often that message shows up for files that for whatever have been quarantined. Check "tool-database-quarantine files" and see if those files are listed there.  If so, then that doens't the answer of how they got there, but it at least gives you a workaround - remove them from quarantine.

  Posted On October 19, 2009 - 04:09 AM (1 month ago) (Permalink to this post)
• 

  xax
  Member

  Quarantine files box was empty, but when I've opened it and just closed in unchanged - problem was solved! I  see my photos again - Interesting :)

   

  Anyway, thanks a lot!

  Posted On October 19, 2009 - 03:50 PM (1 month ago) (Permalink to this post)
• 

  Philip Weir
  Member

  I've had a similar experience when trying to process files within folders that had non-image files included. In my case the non-image files included .pts (PTGui) and .hdr (Photomatix). I've reported this to ACDSee and I've been told their developers are working on the issue.

  Posted On October 19, 2009 - 06:46 PM (1 month ago) (Permalink to this post)
• 

  focusfirm
  Member

  I have seen this message displayed for large TIFF and PSD files (especially anything over 250MB). I guess ACDSee Pro knows it had a problem viewing the file and adds it to the Quarantine or otherwise stores in database as a bad file. But it may not be the format at all - may just be a size issue.

  Posted On October 19, 2009 - 07:20 PM (1 month ago) (Permalink to this post)
• 

  PissedPigeon
  Member

  I had the issue of; "the source data format is not recognized..." on over 1300 jpegs.

  Received "access denied or ... being used by another program or person"

  After days of searching, I was able to work around it by using a softie called Unlocker to move them all to another drive on my computer. Hooray! No more blank images.

  Posted On November 11, 2009 - 11:27 PM (1 week ago) (Permalink to this post)

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