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carolh
Member
For the past month or so, in the ACDSee 10 Folders (in the Computer file area) there is a stop icon on each of my drives - A & D Drive, DVD & DVD-RW Drive and all my Removable Disk Drives. C Drive does show one but all my Program and Window files have the stop icon on them. These bright red stop icons were not there before. Are they trying to tell me something? Why are they there now and what can I do to remedy and remove them?
Carol
moongate
Moderator
Sound like you exidentally excluded those folders from your ACDsee database:
Choose Database->Excluded Folder settings (remove the ones you want to include again)
Moongate
carolh
Member
Thanks Moongate! Your info removed the stop icons from my Program & Windows files but not for the drives. I still have lovely bright red stop icons on all my drives (except C drive). Do you know why they are suddenly there? And can I get rid of them?
Marc Sabatella
Moderator
Thanks Moongate! Your info removed the stop icons from my Program & Windows files but not for the drives. I still have lovely bright red stop icons on all my drives (except C drive). Do you know why they are suddenly there? And can I get rid of them?
My understanding ACDSee will automatically exclude an drives from its db that it cannot get a unique drive ID for. I don't know about OS internals to know when that would happen and when it wouldn't. Are these drives that used to work OK but suddenly stopped? Perhaps a recent windows update or configuration change triggered this? Sorry, I don't have a lot of insight into how to figure that out, but contacting customer support might be the best idea here.
carolh
Member
Thanks again, Marc, for trying to help me. The drives do seem to work okay but I just didn't want to ignore something that could be important or a potential risk for damage. It may just have been from an update, as you say, and I may just have to live with them.
Carol
Marc Sabatella
Moderator
Thanks again, Marc, for trying to help me. The drives do seem to work okay but I just didn't want to ignore something that could be important or a potential risk for damage.
The issue is simply that you won't be able to create any database information for files on those drives - you won't be able to rate them, add captions, add them to categories, etc. If your images are on those drives, it would seem worthwhile to figure this out somehow. If those are drives ACDSee isn't actually needing to access, then don't worry about it.
Big bear
Member
I am using ACDSee vers. 7. About one month ago I noticed that red Stop Icons had mysteriously appeared on all of the drives on my computer (A:, D:, and G: thru K:) except for the C: (local disk) and F: (backup disk). There are no stop icons on the Program and Windows folders and these are listed in the Excluded Folder Settings. The stop icons prevent copying any of the very large number of photos I have on the computer that are accessed by ACDSee. When I try to drag or copy a photo to a drive I get this message "ACDSee_Image xxxx: The directory or file cannot be created". If I try to add any of the stopped drives to the Excluded Folder I get this message "You cannot modify the exclusion state of certain folders such as CDROM drives". I sure would appreciate any help in solving this problem. Thanks in advance.
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