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Process stays open after closing application

(12 posts)
  • Started by RzB
  • Started on October 29, 2008 - 12:22 PM (1 year ago)
  • Latest reply from RzB (1 year ago)

  • RzB
    Member

    I have the "Process stays open after closing application problem". It's been reported on the forums a number of times but I have not found a resolution posted. For example...

    http://tinyurl.com/6k2xna

    The earliest post I found on the subject was for Version 8! So it's been around for a long time.

    http://tinyurl.com/5shaq7

    Interestingly it appears on both my machine and my wife's machine. It has nothing to do with the database - I have removed the database and also uninstalled and reinstalled ACDSee (on my machine). All to no avail.

    Has anyone any new information or hopefully a resolution.

    Using Windows XP with SP2 and all updates. ACDSee is Version 10 (Bld 243).

    Many thanks,

    Roy

    Posted On October 29, 2008 - 12:22 PM (1 year ago) (Permalink to this post)

  • Marc Sabatella
    Moderator

    Actually, there *have* been resolutions posted, although not in every thread where someone has reported the problem.  The cause that was identified in one of the threads discussing the problem had to do with an interaction with a program - the Nokia software suite - that was installed in an unusual manner (so it showed up under "My Computer", or something like that.  I got the impression the issue wasn't with Nokia specific, but the way it was installed, and other applications installed in the same way would cause the same issue.  As I recall, uninstalling the offending program (the one that shows up under "My Computer') solved the problem, and at least with Nokia, the program could then be re-installed normally and everything continued to work.

    Anyhow, you might want to try that, and if it doesn't work, try contacting customer support.

    Posted On October 31, 2008 - 12:28 AM (1 year ago) (Permalink to this post)

  • RzB
    Member

    Marc,

    Many thanks for your help. 

    I do apologise for missing the posts with possible fixes. I did look at quite a few, but none of the ones I looked at had a resolution. I have gone back and taken a little more time to research many more posts and have indeed found the reference to Nokia.

    Unfortunatly I don't have any Nokia software installed but I do have some Sony Erricson phone software installed that shows up in windows explorer. I uninstalled this but it didn't fix the problem.

    I then bumped into this post...

    http://community.acdsee.com/forums/topic/acdsee-10-process-does-not-shut-down#post-22989

    So I thought I would give this a try...

    However, the first line 

    "1) Redownload the executable at Http://downloads.acdsystems.com/en/acdsee.exe"

    is obviously a pointer to the very latest version - now 2009. This made me think - I wonder if the problem is fixed in 2009?

    So without doing anything else I downloaded 2009 trial and it seems to work just fine.

    I also went back and did the actions listed in the above post, ie uninstalling ACDSee 10 and removing stuff from the C: drive and registry and then reinstalling (V 10 ) - and that also worked just fine.

    So I have a fix! I have now also upgraded to Version 2009!

    Many thanks for your help,
    Roy

    Posted On October 31, 2008 - 07:31 PM (1 year ago) (Permalink to this post)

  • RzB
    Member

    I wonder if many other problems stem from this problem, but it is not being recognised. You have to actually go into the task manager to see that the process is still running. Many people will not do that.

    In my case I have raised two issues on the forums recently that were undoubtedly caused by this problem - but you would never have realised it - I didn't when I raised them.

    Updates create errors
    http://community.acdsee.com/forums/topic/updates-create-errors?replies=1#post-28993

    and

    Hang during backup and optimization
    http://community.acdsee.com/forums/topic/hang-during-backup-and-optimization?replies=1#post-29588

    If I had not noticed the process running in the Task Manager, completely by accident, these would have looked like some other sort of bug. ACDSee was very unstable before I fixed this problem. Might just be getting ACDSee a bad name :-(

    Just a thought. 

    I'm in discussion with support and have asked them to raise it with Development. We shall see.

    Roy

    Posted On November 4, 2008 - 10:26 PM (1 year ago) (Permalink to this post)

  • Marc Sabatella
    Moderator

    RzB said:

    I wonder if many other problems stem from this problem, but it is not being recognised. You have to actually go into the task manager to see that the process is still running. Many people will not do that.

    True.  I've never had the specific problem as you with ACDSee always running in the background, but I have occasionally had such processes left lying around after a crash.  Which I didn't notice until I saw weird behavior when trying to burn disks or optimize the db, which would fail with no good error message.  Luckily, I found a description of a similar problem on the forum, which is what promopted me to check for the "zombie" process.

     

    Posted On November 6, 2008 - 04:44 AM (1 year ago) (Permalink to this post)

  • RzB
    Member

    Marc,

    Thanks for your response.

    I thought you had seen this problem - is this related or totally different? Looks similar...

    http://community.acdsee.com/forums/topic/dead-processes#post-12296

    Roy

     

     

    Posted On November 6, 2008 - 09:39 AM (1 year ago) (Permalink to this post)

  • moongate
    Moderator

    Oh oh looks like RzB got you Marc :-P

    Roy we already added this problem to the list for development to review.

    Moongate

    Posted On November 6, 2008 - 12:16 PM (1 year ago) (Permalink to this post)

  • RzB
    Member

    moongate said:

    Oh oh looks like RzB got you Marc :-P

    Roy we already added this problem to the list for development to review.

    Moongate

     Oh - I guess that's the last time I'll get a response from Marc on the forum then !!!! :-) However, to be fair - Marc's problem might well have been a little different.

    I spent about half an hour going through the forum looking for threads on this subject, after Support responded with ..."there seems to be only two other users reporting the same problem"...

    I found 12 post and I only searched a very small number of the pages from my search results. Many of these threads had people who had joined in saying "I have this problem too"!

    I do hope development follow up on it, with the right priority, because ACDsee is a great application and something like this could be causing all kinds of problems.

    I take it you do remember that you also had the problem on your laptop!
    http://community.acdsee.com/forums/topic/process-not-terminating#post-22274
    Oh - that's done it - Now I'll never get a response from you either!!! :-)

    Many thanks,
    Roy

    Posted On November 7, 2008 - 11:24 AM (1 year ago) (Permalink to this post)

  • moongate
    Moderator

    RzB said:

    moongate said:

    Oh oh looks like RzB got you Marc :-P

    Roy we already added this problem to the list for development to review.

    Moongate

     Oh - I guess that's the last time I'll get a response from Marc on the forum then !!!! :-) However, to be fair - Marc's problem might well have been a little different.

    I spent about half an hour going through the forum looking for threads on this subject, after Support responded with ..."there seems to be only two other users reporting the same problem"...

    I found 12 post and I only searched a very small number of the pages from my search results. Many of these threads had people who had joined in saying "I have this problem too"!

    I do hope development follow up on it, with the right priority, because ACDsee is a great application and something like this could be causing all kinds of problems.

    I take it you do remember that you also had the problem on your laptop!
    http://community.acdsee.com/forums/topic/process-not-terminating#post-22274
    Oh - that's done it - Now I'll never get a response from you either!!! :-)

    Many thanks,
    Roy

    Well the problem I had in the past was only related to pro 2.0 build 219. With later releases it was solved for me. But still I can understand that with current stability problems and maybe ungracefully closed ACDsee's this could be an issue again.

    Moongate

    Posted On November 7, 2008 - 11:30 AM (1 year ago) (Permalink to this post)

  • RzB
    Member

    moongate said:

    Well the problem I had in the past was only related to pro 2.0 build 219. With later releases it was solved for me. But still I can understand that with current stability problems and maybe ungracefully closed ACDsee's this could be an issue again.

    Moongate

    Hmm - Was it really solevd?

    I have fixed the problem on version 10 by uninstalling, starting with a new db and removing ACDSee stuff from the registry, and reinstalling. That's not a solution. By the way - it was removing stuff from the registry that really fixed it for me, just uninstall/reinstall, or starting with a clean db, did not fix it. 

    However, before I managed to fix it on Version 10, I insatlled Version 11 (2009). That worked just fine.

    My guess is that whatever caused it in Version 10 is still there. The set of conditions that happened to create the problem have just not yet occured again.  

    Unless development can say "Yes we understand why it happened and we have fixed it in Version 11" then my guess is it's still there too. We shall see...

    The threads I found show it as early as version 8. It seems to have occured in all sorts of versions. 

    Roy

    Posted On November 7, 2008 - 01:48 PM (1 year ago) (Permalink to this post)

  • Marc Sabatella
    Moderator

    RzB said:

    I thought you had seen this problem - is this related or totally different? Looks similar...

    Let me try to clarify:

    Some people have a problem where an ACDSee *always* remains running after exit.  I've *heard of* that problem, but never seen it myself.  As far as I know, in every case where someone had that problem, it turned out to be due to a conflict with another application installed onto the desktop (or simply not realizing they had set the option to keep ACDSee running the background!)  You appear to be the only exception that *I* remember hearing about.

    Now, I *have* occasionally had problems with zombie processes.  Nothing reproducible at all- certainly not after every exit.  Only after certain types of crashes, I think.  Anyhow, when I have seen zombie processes, it is true that one effect of this is that ACDSee processes that are actually running are unable to access their database as they normally would, leading to strange error messages.  Killing the zombie processes fixes those problems, in my experience.

     

    Posted On November 8, 2008 - 10:04 PM (1 year ago) (Permalink to this post)

  • RzB
    Member

    Marc Sabatella said:

    RzB said:

    I thought you had seen this problem - is this related or totally different? Looks similar...

    Let me try to clarify:

    Some people have a problem where an ACDSee *always* remains running after exit.  I've *heard of* that problem, but never seen it myself.  As far as I know, in every case where someone had that problem, it turned out to be due to a conflict with another application installed onto the desktop (or simply not realizing they had set the option to keep ACDSee running the background!)  You appear to be the only exception that *I* remember hearing about.

    Now, I *have* occasionally had problems with zombie processes.  Nothing reproducible at all- certainly not after every exit.  Only after certain types of crashes, I think.  Anyhow, when I have seen zombie processes, it is true that one effect of this is that ACDSee processes that are actually running are unable to access their database as they normally would, leading to strange error messages.  Killing the zombie processes fixes those problems, in my experience.

     

     OK.

    Posted On November 9, 2008 - 12:02 AM (1 year ago) (Permalink to this post)

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