ACDSee Pro 3

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Pro 3 "Process" mode crashes systematically.

(5 posts)

  • Serge_PACA
    Member

    Hi Folks !

    any help appreciated !!! (no answer from ACDSee Support so far, ie since 1 month now...)

    - while the 'manage" and "view" modes work perfectly, when I just click on the 'Process" button, the program crashes immediately and systematically. ("acdsee has encountered a problem....")

    - trying to repair it by myself, I have :

    - uninstalled ALL my ACDSee programs (releases 2.5, 3.0Beta2 and 3.0)

    - then entirely manually removed all the "ACD System" folders in AppData Local, AppData Roaming, Program Files (x86) and Program Data directories. (deleting so all my catalogs...)

    - then, run the r_acdsee.exe code to clean registers, then run CCcleaner cleaning registers again.

    - rebooted my PC and re-installed Pro 3.0 starting from scratch.

    The problem is still the same !

    - Important additional informations :

    - Pro 3 crashes on my PC with Windows Vista 64 bits BUT the 3.0Beta2 worked like a charm on this PC.

    - Pro 3 works perfectly (*) on my Laptop with Vista 32 bits.

    Many thanks in advance for your help.

    Serge.

    (*) "search" functions are totally bugged, returning nothing, never stopping to search even after exiting the program... for example, doing 3 consecutive searches launch 3 acdsee processes, each using 100% of the cpu and finally frizzing entirely the computer... an acdsee search means "save what you can and be prepared to reboot your computer...."

     

     

     

     

     

    Posted On November 7, 2009 - 12:07 AM (2 weeks ago) (Permalink to this post)

  • Marc Sabatella
    Moderator

    Sorry, I have no idea why you are seeing these problems.  If you post your support ticket number (or send it to me privately), I'll bug someone at ACD to see what happened to it.  It is not normal or right for tickets to go unacknowledged for that long.

    Posted On November 7, 2009 - 06:10 PM (2 weeks ago) (Permalink to this post)

  • Serge_PACA
    Member

    Thank you very much Marc.

    Have a nice day, Serge.


    Question Reference #091016-000040

    ---------------------------------------------------------------

              Summary: hello, after installing pro 3.0.335, the "manage"

                       and "view" functions work n...

      Product Level 1: ACDSee Pro Photo Manager

      Product Level 2: version 3

         Date Created: 10/16/2009 03:35 PM

         Last Updated: 10/16/2009 03:35 PM

               Status: Unresolved

         Problem Type: Customer support

     Operating System: Windows Vista


     

    Posted On November 7, 2009 - 06:21 PM (2 weeks ago) (Permalink to this post)

  • rustywatter
    Member

    Using same build as above with XP SP3. 

    Works fine until I try to use process mode then crashes with same message.  Initially version 3 worked fine when installed, Have only used it perhaps 5 times since install. Uninstalled, reinstalled, still crashes when process mode is accessed.  Unusable! 

    Using Firefox to block pop-ups.  Could this be a problem

    Also using Zone Alarm Internet Security Suite.

    RR

     

    Posted On November 8, 2009 - 04:34 AM (2 weeks ago) (Permalink to this post)

  • Serge_PACA
    Member

    Many thanks RR.

    after uninstalling firefox the problem is not fixed here.

    But, thanks again and... good luck.

    Serge

    Posted On November 8, 2009 - 11:43 AM (1 week ago) (Permalink to this post)

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