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NUANCE PDF

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  • rsands
    Member

    I just purchased ACDSee's offer for Nuance PDF.

    I paid for, downloaded and installed the program.  It asked for Licence Code and then it went off to activate.  It kept telling me I had invalid code despite my checking and rechecking.  I actually copy/ pasted into the boxes to save errors.

    With no joy in my endeavours I then tried to send them an email but it wanted my credit card details!!!

    I finally by chance got somewhere and was able to place a query - not sure where it went, but went it did.

    Anyway.  I looked at the program that is operating in trial mode and was far from impressed.  It doesn't match up to how I see it as per the blurb on the web.
    I tried adding some distances using the scale input and it did work but only orthagonal - ie no slanting lines only horizontal and vertical.

    I am far from satisfied and would like a full refund, but am unsure just how to go about this.

    regards

    Richard

    Posted On March 16, 2009 - 09:57 AM (8 months ago) (Permalink to this post)

  • Heidi
    Moderator

    I would suggest contacting ACDSee's support.

    Posted On March 16, 2009 - 02:25 PM (8 months ago) (Permalink to this post)

  • rsands
    Member

    Thanks Heidi - how do I do that.

    My experience with past ACDSee support hasn't been overly encouraging - not sure how one does that now since this new web site came into existence.
    Living from across the globe doesn't help as its difficult to phone anyone - ususally get answering machines that left me dangling on end of phone.

    regards

    Posted On March 16, 2009 - 08:33 PM (8 months ago) (Permalink to this post)

  • Tankred
    Moderator

    You can contact tech support via this form: http://www.acdsee.com/support/ticket

    Posted On March 16, 2009 - 08:58 PM (8 months ago) (Permalink to this post)

  • rsands
    Member

    thanks Tankred
    problem here is there is no specific 'Product' listed.
    This would be better if as in this case, ACDSee offers other products then there's a place for that in the dropdown list.  Its not a 'not product related' matter.

    I will post there, but maybe you could see if that area could be enhanced.
    regards
    Richard

    Posted On March 17, 2009 - 01:53 AM (8 months ago) (Permalink to this post)

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