ACDSee Pro 2 and 2.5

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My Pro 2.5 will not open in Vista 64-bit... Help!

(6 posts)

  • Rikinva
    Member

    I am running Windows Vista Home Premium 64-bit.  I installed ACDSee Pro 2.5 with no problems (first installed v.333, then the update v.363).  When I first installed v.333, the installation closing dialog with the "Finish" button offered an option to launch the program from there.  No problem -- ACDSee Pro 2.5 opened in this manner just fine, and I was able to navigate around the program as usual.  However, I am then unable to launch the program by clicking on the desktop icon.  Doing so immediately gives me a Windows error saying ACDSee Pro is unable to run.  The program launches and runs just fine in Windows Safe Mode.  I am stumped -- I have uninstalled and re-installed, all to no avail.  Any thoughts on why I am unable to run Pro 2.5 in Vista 64-bit?

    Posted On March 26, 2009 - 01:07 PM (8 months ago) (Permalink to this post)

  • Melanie Wood
    Community Manager

    Hello,
    It appears that your fellow community members are unable to assist with your question. As you may know, ACD Systems has many ways to obtain answers to common questions, from help files (Help>Contents) in the application to these forums, tutorials and the Knowledge Base articles. If you haven't found the answer to your question in these areas, I would suggest contacting Customer Support by submitting a ticket through the system and provide them as much detail as you can. Once you have an answer, feel free to share it with the community.

    Posted On April 9, 2009 - 06:24 PM (7 months ago) (Permalink to this post)

  • gari
    Member

    Hi there

    the same thing has happened to me after installing Vista Service Pack 2.

    Waiting for customer support to get back to me.

    Posted On July 14, 2009 - 04:36 AM (4 months ago) (Permalink to this post)

  • Melanie Wood
    Community Manager

    Hi gari,

    Feel free to share CS' reply with the rest of the community.

    -Melanie

    Posted On July 14, 2009 - 05:03 PM (4 months ago) (Permalink to this post)

  • rockyp
    Member

    My 2.5 was fine in Vista (32-bit), but exhibits similar symptoms in Win 7 RC1 (32-bit). Beta 3 seems okay in W7.

    Posted On July 18, 2009 - 02:48 PM (4 months ago) (Permalink to this post)

  • urban75
    Member

    I can open up ACDSee but it won't let me drag and drop photos into Photoshop, which is proving a mighty pain.

    I'm using Vista 64 SP2.

    Posted On July 22, 2009 - 12:01 AM (4 months ago) (Permalink to this post)

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