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Hi and bye guys. This is my final post . I hope for yoru sakes you have a better experience than I did. Here is my final message to this company calling them out and daring them to answer. My guess is they will not take up the challenge.
For your reading enjoyment, this is my message. I have already sent it in to the company.
Hi:
I don't want any help anymore. This is just a note to let you know in no uncertain terms that I am HORRIBLY, HORRIBLY disappointed in your program AND YOUR COMPANY.
After cataloging over 200,000 images and many,many,many,many,many,many,many,many crashes, I go to work today and find MY ENTIRE CATALOG HAS BEEN WIPED OUT!!!!!!!!!!!
What is worse, the program will not even stay up long enough to re catalog even one folder. NOT EVEN ONE DIRECTORY!
I am a pro photographer and I would love to blame this on Vista, however, I noticed that Lightroom never crashes! Now why is that?
In the circle of photographers I run with, there is a massive change of direction with most of these guys .
Why? Here's why!
1. This free upgrade has wiped out our ability to use this product.
2. You have left us at build 363 for months now. MONTHS! There seems to be no development on 2.5 any more.
3. You have shown up how you feel about us. No support, no help, no fix.
4. You have actually hurt us with this upgrade and then dropped us on our heads. Not even an "I am sorry" over this.
5. You can tell most about a company when they face adversity. And you guys have utterly failed at this. When we need you, we now know you will not be there for us.
6. Your existing customer base is unimportant to you. At least that is what your actions have shown us. Talk is cheap! And so are useless suggestions.
7. My time is extremely valuable. The only reason I am writing this is for me it seems to be a means of therapy. For some sick reason this seems to help.
8. We have lost complete faith in this company to control it's own destiny.
9. We now know you have great difficulty in properly coding software.
10. If we were stupid enough to do more business with you we run the risk of;
a. Experiencing the same frustration we have in the recent past.
b. Not being able to use these tools to satisfy our needs and the needs of our customers.
c. We run the risk of complete utter destruction of our database of images we have compiled over the course of our professional lives.
d. New problems that we have not even experienced yet.
You are welcome to respond to this or turn it over to some person in charge of damage control, but remember this.
In every conversation someone is sold. Either the person selling some idea sells the idea to the other person or the other person sells them that their iea/product sucks. Which one do you think would happen.
I am deeply, deeply disappointed in your company and your remedies to these totally unnecessary problems.
With build 2.5 you have done unrepairable harm to your product base and worse, to your customer base.
Good luck rebuilding that trust. My guess is you will not even respond to this.
Coldest regards.
Tim Gillespie
