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gonjo
Member
After installing ACDwee 9, the Quick View works perfectly. It ius quick and useful. However I cannot switch to Photo Manager. It won't run. In fact I also cannot run it directly from the product shortcut on my desktop. It obviously conflicts with something in my computer - are there known issues?
Smoe more details: I run XP SP2 on a X64 Athlon machine. I tried to remove the instlation, cleaned the registry and the hard disk completely and reinstall - to no avail.
Marc Sabatella
Moderator
What happens (specifically) when you try to run the program from the icon? That is, do you get no feedback at all, or a dialog of some kind? If you run Windows Task Manager, does a process show up at all? Does it show up and immediately exit, or hang around but never show a window?
Not that this is going to be useful information to me personally - but perhaps someone else here will recognize the symptom. And if not, the next advice I'd have is to submit a support ticket, and to include this info when you do.
Actually, the one other thing I can suggest trying first is to rename your db and see if ACDSee can start then. In Vista, it's usually under \Users\<yourname>\AppData\Local\ACD Systems\Catalogs. Not sure about XP, but you might browse around for something similar. The folder you want to rename is the one entitled "Default".
gonjo
Member
Actually nothing happens. :( I checked in Task Manager and it does not appear there even for a fraction. Another thing I failed to mention when in Quick View I click the Photo Manager button, it "works" for a while (but does not freeze) and than closes down Quick View. The closing is perfect (it disappears from Task Manager, and than can be run again double-clicking another pic file. It looks like the Photo Manager does not "speak" to Windows Explorer that should start running it.
The renaming of the DEfault folder did not help :(
Marc Sabatella
Moderator
Definitely mystifying. I think you should submit a support ticket.
razzz
Member
I am having identical problems. Also have found the rename suggestion doesn't solve things.
Please, does anyone else have some fix suggestions?
Razzz
moongate
Moderator
After installing ACDwee 9, the Quick View works perfectly. It ius quick and useful. However I cannot switch to Photo Manager. It won't run. In fact I also cannot run it directly from the product shortcut on my desktop. It obviously conflicts with something in my computer - are there known issues?
Smoe more details: I run XP SP2 on a X64 Athlon machine. I tried to remove the instlation, cleaned the registry and the hard disk completely and reinstall - to no avail.
Just to get things right. You are trying to run an older version of ACDsee? Photo Manager 9?
Did it just stop working or was it never installed on your system before and you tried a clean install?
Where did the version you are installing come from? Was it the original installation media or did you download the latest build of version 9 from the website?
Moongate
razzz
Member
Yes PM V9 with build 108 update patch both ex ACDSee website. It did run fine on my old PC but it has not run beyond Quick View on the new (faster) machine on which I did a clean XP Pro install and then loaded all my old progs. The only new "progs" being Nero 7 Home Essentials and the XP SP3 patch. Clicking from Quick View for Photo Manager or Full View tries to do something then closes Quick View. Have tried V9 with 108 uninstall and reinstall several times but same result. This with and without Nero installed. Tried ACDSee Pro 2.5 to see if it worked. It does! Perfectly. But I want to use my old V9 not pay yet again for an upgrade with features that would be nice but which I don't really need.
moongate
Moderator
Yes PM V9 with build 108 update patch both ex ACDSee website. It did run fine on my old PC but it has not run beyond Quick View on the new (faster) machine on which I did a clean XP Pro install and then loaded all my old progs. The only new "progs" being Nero 7 Home Essentials and the XP SP3 patch. Clicking from Quick View for Photo Manager or Full View tries to do something then closes Quick View. Have tried V9 with 108 uninstall and reinstall several times but same result. This with and without Nero installed. Tried ACDSee Pro 2.5 to see if it worked. It does! Perfectly. But I want to use my old V9 not pay yet again for an upgrade with features that would be nice but which I don't really need.
OK now we get closer. In your original post you state that you have these problems with XP Pro SP2. I remember reading that there were issues with some older applications on XP SP3. Maybe someone could verify this for us?
I also see that the update you meantioned is already Vista compatible but still this was before XP SP3.
Just because I'm curious is there a specific reason why you stick with version 9?
Moongate
razzz
Member
Had no probs with SP2. Don't think I have any either with SP3 but delayed six or so months before installing SP3 so it is a version ex MS mere weeks old with and any bugs in earlier SP3 versions presume MS sorted. But something somewhere is creating a conflict preventing V9 running beyond Quick View.
Why am I wishing to stay with V9? Well, why pay for a later version when the version I originally purchased and have successfully run has been found satisfactory for all my requirements. Do you buy a new car each and every time a new model is introduced? If you do, can I interest you in buying a bridge!
moongate
Moderator
Hello razzz,
I'm not wondering that you still would like to use V9 :P If you don't want to updgrade for any reasons that is fine with me.
This forum is intended as a stage before customer support as a users-help-users forum. This way simple questions don't have to be asked at support and they have more time for serious problems.
But you will find that some here on the forum use ACDsee for such a long time that they might be to give you an even better advice in some cases.
Actually I don't have any more ideas about your problem from what I know. So with your problem the limits of this user-to-user support are maxed out.
If you think that the problem you are having is not related to a mixed up windows installation I would suggest taking the next step asking customer support:
http://acdsystems.custhelp.com/cgi-bin/acdsystems.cfg/php/enduser/ask.php
Moongate
JMcKinstry
Member
I'm having the same problem on an XP Pro SP3 computer. V9 worked fine (mostly) on this machine for a couple of years, until yesterday. One note, when I try to launch the application (from a desktop icon) nothing is added to the 'applications' tab in Task Manager, but ACDSee9.exe appears under the 'processes' tab.
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