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LV_Bill
Member
In testing Version 11 Edit functions, I've encountered total failure in: Cropping, Levels, and Brightness. All I get is "ACDSee has encountered an unexpected error..........".
Rotate also blows up, but I've found a workaround for this one. Clicking the Zoom-In button twice before clicking Rotate gets it to work. Anyone found any other workarounds?
Chippy
Moderator
Hello,
Can you tell us what you were doing to have this problem....
step by step, instead of saying "I've encountered total failure..."
so that we can see if it can be re-produced?
Also, what is your OS.? RAM, etc.
I have tried to get ACDSee 09 to stop working, but have been un-able to , with the limited information you have given.
Cropping, Levels, and Brightness work fine, and also rotate, work fine, on my sytems.
LV_Bill
Member
Chippy - Thanks for responding. In thinking about the errors I am seeing with my ACDSee11 trial, I recall the same sort of thing happening some years ago with an earlier ACDSee upgrade. The solution at that time was to completely remove the earlier version and reinstall the new version, by itself.
So, before I go any further with this, I'm going to completely uninstall ACDSee9 and reinstall ACDSee11. Check this thread in 24 hours, or so......I'll let you know if things miraculously improve.
Thanks, Bill
LV_Bill
Member
Chippy - My uninstall and clean reinstall idea was a total failure.....nothing changed at all. So, my problem/complaint summary is: the Folders Pane view collapses on restart (there is a +), and the Cropping, Levels, and Brightness editing functions fail immediately when I click on their icons. All the other Edit functions seem to work okay.
My PC is a Sony Vaio 360 running WinXP-SP3. 2gb ram, 160gb HD. My current production ACDSee version is 9.0 (Build 55) and I've been a loyal ACD user since Version 2.0. I really like the look and feel of Version 11 (2009), so I'm hoping that the source of my problem can be quickly determined.
Thanks in advance for your help, Bill
Marc Sabatella
Moderator
the Folders Pane view collapses on restart (there is a +)
Not sure if you were aware of this or not, but this has been a long-standing problem that affects *some* (but not all!) userswho have redirected their "Pictures" folder ("My Pictures" on XP) to a different location than the default and are also setting ACDSee to start in that folder. Workaround is either to not redirect the folder, or to have ACDSee start up somewhere else. If you really want to keep your pictures in the Windows (My) Pictures folder and wnt it redirected (to another drive, for example), then you could have ACDSee start somewhere more generic, and have a Favorites link set up to take you to your pictures. If you do that, then the Folders window works normally.
Or, you could simply not use the Windows (My) Pictures folder for your pictures. I have a folder I created myself - called, apppropriately enough, "Pictures", but it's totally separate from the Vista "Pictues" folder. That's where I keep my pictures, that's where ACDSee starts up, and it prevents an of these problems from occuring. I do use the Windows "Pictures" folder for some things, but it isn't my main picture storage area.
the Cropping, Levels, and Brightness editing functions fail immediately when I click on their icons
If you have a specific fil that you can post somewhere, maybe someone else with 2009 installed can see if they can reproduce the problem?
Heidi
Moderator
My cropping, level, brightness work fine also on the few images that I tried.
LV_Bill
Member
It's any image, and I've tried dozens. Jpegs and Pngs of all sizes and dimensions. The edit functions of Brightness, Levels, and Cropping fail 100% of the time.
Heidi
Moderator
Since none of us can recreate it. I would suggest 2 things:
LV_Bill
Member
To: Mark Sabatella - Your tip about redirecting the "My Pictures" folder fixed my problem with collapse of the Folders Pane. Thanks much. Now if I can just figure why some of the Edit functions crash the program............
Since you nailed the one problem, how about suggesting some other known conflicts? My ACDSee Edit crashes have got to be something big, like a conflict with Norton Internet Security or something like that. Any ideas?
I really like the Version 2009 (Vers. 11) product. I went ahead and purchased it speculating that a fix to my Edit crashes will be found.
Thanks for your help,
Bill
Chippy
Moderator
My ACDSee Edit crashes have got to be something big, like a conflict with Norton Internet Security or something like that. Any ideas?
Hi Bill,
I have PM 2009, and Pro 2.5 (and other ACDSee versions) and NIS, and cannot duplicate your editing problems.I have tried several editing procedures that you have described, on numerious images, and still no crash or freeze, or errors from ACDSee.
Personaly, I do not think NIS would have anything to do with ACDSee, except when ACDSee try's to to check for an update.
As hejeva said, I would file a support ticket, and let the developers see if they can figure it out, with your setup..
Sorry we could not be more helpful.
LV_Bill
Member
Chippy - Actually, you were very helpful. With an NIS conflict ruled out, I was able to focus my attention on my other system-wide software products. And, I finally found the source of the conflict. It's a keyboard macro program called Iolo Macro Magic. When I shut it down, ACDSee 2009 runs perfectly.
So, I found my workaround and the source of the conflict with PM 2009. But, I'm not sure where to go from here. My previous versions of ACDSee never had this problem. Any suggestions as to where I go next?
Thanks, Bill
Addendum. I just found that the Iolo company has seen this conflict before and has a solution posted on their knowledge base: http://www.iolo.com/customercare/kbarticle.aspx?id=KBA-01463
Problem solved. To: Chippy, Hejeva, and Marc, thanks guys for all your help.
Chippy
Moderator
Glad you are all sorted.And thanks for letting us know how you resolved your problem.
Marc Sabatella
Moderator
Chippy - Actually, you were very helpful. With an NIS conflict ruled out, I was able to focus my attention on my other system-wide software products. And, I finally found the source of the conflict. It's a keyboard macro program called Iolo Macro Magic. When I shut it down, ACDSee 2009 runs perfectly...
the Iolo company has seen this conflict before and has a solution posted on their knowledge base
Wow, that's great!
But it makes me wonder how many other oddly unreproducible crashes are the result of other conflicts with other programs? That's something I just hadn't thought of. Only case I knew of was something involving a Nokia suite of some sort being installed onto the desktop, and this caused, um, I don't remember what, but some sort of problem with ACDSee that someone eventually tracked down.
kaylaugh
Member
When I first went to a Vista OS I had conflicts between Windows Movie Maker, Quick Time Pro, and ACDSee...the Windows people told me to uninstall QTP and ACDSee and I told them they were insane. Turns out I just needed to update my Windows Movie Maker but it was a rough week since it's part of the OS and can't be uninstalled! I also use a registry cleaner/defragging program and will run it when I have problems after installing something new.
Kristi
Chippy
Moderator
Wow, that's great!
But it makes me wonder how many other oddly unreproducible crashes are the result of other conflicts with other programs? That's something I just hadn't thought of. Only case I knew of was something involving a Nokia suite of some sort being installed onto the desktop, and this caused, um, I don't remember what, but some sort of problem with ACDSee that someone eventually tracked down.
Yes, Marc, it is not unusual for ACDSee to conflict with other software, as with the perenial "jumping cursor" in the properties panel.But I am glad the OP found his problem himself, which is the best way, as you never forget how you did the "fix"
If only we had a remote desktop system..........for all users. :-))
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