Marc Sabatella said:
scarefishcrow said:
!
For one thing, being a moderator doesn't require knowledge of the product - it requires knowledge of the forum, and tact in dealing with people who can occasionally become offensive. But FWIW, if there is something you think is clear that I said I didn't understand, I do hope you will help out by explaining. That's what these forums are for - users (such as myself) helping each other out. I think you are confusing being forum moderator - just a volunteer "position" shared by several other users who have an interest in helping out here in the user forums - with someone who actually works for ACD, perhaps in "customer support". Moderators do not work for ACD, nor as are customer support. We're just here to keep the user forums running smoothly.
You are correct, Marc, and please believe me I do understand the role of moderators in forums and I apologize for being so dogmatic in my statements and implying you could fix or change things. I hope you will accept my apologies for expressing frustrations (which is really the problem) by directing them at you.
You score well on the tact scale, and I need to go back and read some of my own sermons about that in other forums!
Having had considerable technical problems in getting the download to work did not help my frame of mind.
After considering the situation more calmly, IMHO much of the frustration, including my own, can be traced to the magnitude of the changes that have been implemented, while not retaining some features (like icons and toolbars) that had become conerstones of many peoples way of working. (Which is not always necessarily logical to others and not always the most efficient way to do things but it happens to be "their" way).
It was the radicalness of the change in user interface that initially frustrated me as ACDSee has been an essential element of working with images on a daily basis. As someone that not only embraced digital imaging in its infancy, but became almost manic about it, I realized early on that the massive number of images I was generating created a need for some way to easily browse, if not "manage" them. In a way, I have grown with ACDSee and actually rarely even find it necessary to use my other image editors for all but the most difficult editing tasks.
I will conclue my "mea culpa" by simply saying that I still think that it would have been helpful for the company to have kept the ability to switch to a more "classic" mode for users that prefered that even if it might not be logical to others.
I hope that clarifies my comments.
Posted On November 7, 2009 - 11:10 PM (1 week ago) (
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