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Serge_PACA
Member
Hello,
since one month now, I'm trying to buy Pro 3, without success and without help from your support.
I've sent several emails to your support, no reply at all... THANK YOU.
I'm one of your customer owning Pro 2.5, one of your 3.0 beta-tester...
My problem is that there is not any coupon code in my account in order to get an upgrade price.
Is there somebody here who could help me please ???
Thanks in advance,
Serge Berrard
Tankred
Moderator
Hi Serge,
have you seen this thread: http://community.acdsee.com/forums/topic/cant-get-coupon-to-upgrade
They seem to have had the same problem.
If that doesn't help, Mel will surely have her ways to be of assistance to you!
Tankred
Serge_PACA
Member
thank you Tankred.
following the recommandations included in the link above that you gave me, I've tried to re-register my 2.5 release and have got, as mentionned by others customers, the classical error message "licence number already registered"... yeahhhh....
How many days I will loose before purchasing your product and do you think I have a chance to get it for Christmas ?
Thanks again, Serge.
Melanie Wood
Community Manager
Serge, can you give me the support ticket number?
-Mel
Serge_PACA
Member
I never received any support ticket number.
Fighting since one month, can you give me at the end my coupon number ?
THANKS.
Melanie Wood
Community Manager
Hello,
since one month now, I'm trying to buy Pro 3, without success and without help from your support.
Serge,
When you submitted a ticket to support there would have been a number attached to the automated responce. Can you tell me what it was?
-Melanie
Serge_PACA
Member
have told you just above, never received something.
Melanie Wood
Community Manager
Ok, you need to submit a support ticket here by clicking on the Ask a Question tab.
Serge_PACA
Member
done :
Your Question has been Submitted
The reference number for your question is '091019-000072'
Melanie Wood
Community Manager
Ok, let us know when they've replied.
-Melanie
Melanie Wood
Community Manager
Hi Serge,
I just got word that the CS Manager has responded but I thought I'd let you know that because you have a French version of 2.5, you will receive your coupon code when the French version launches. Sorry for the confusion.
-Melanie
Serge_PACA
Member
Hi Melanie !
fyi, please find below my last emails shared with your support.
sorry again...but .. what can I do ??????
My support request below was 1 month ago now, without any help from you so far, thank you.
BTW, I cannot use your software for 3 reasons now :
#1 - I cannot buy the 3.0 release (you oblige me to wait for the French release and its upgrade coupon, while I don’t care about the French release as I repeated several times)
#2 - the 3.0 release/trial doesn't work (see my support request below) and I don't get any support from you.
#3 - in these conditions I was obliged to re-install the 3.0 Beta BUT despite of the email you sent to me saying that the beta is ok until the end of November now (vs October so far), the Beta on my pc says systematically "BUY NOW" / END OF TRIAL !
I'm tired with ACDsee, it seems you're doing your best to encourage me in buying Adobe.Lightroom, correct ?
Thanks again,
Serge Berrard, your "dear value customer".
-----Message d'origine-----
De : Serge Berrard [mailto:Serge@LifeStyleTrading.eu]
Envoyé : vendredi 23 octobre 2009 01:09
À : 'ACD Systems Support'
Objet : RE: Pro 3. [Incident: 091016-000041]
No, it is not.
-----Message d'origine-----
De : ACD Systems Support [mailto:acdsystems@mailwc.custhelp.com]
Envoyé : vendredi 23 octobre 2009 01:05
À : serge.berrard0615@orange.fr
Objet : Pro 3. [Incident: 091016-000041]
Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.
Thank you for allowing us to be of service to you.
Subject
---------------------------------------------------------------
Pro 3.
Discussion Thread
---------------------------------------------------------------
Response (Marie-Eve P.) - 10/22/2009 04:04 PM
Dear Mr.Berrard,
Thank you for contacting ACD Systems Customer Support.
Is that problem resolved ?
hello,
after installing pro 3.0.335, the "manage" and "view" functions work
normally BUT just clicking on "process" kills/crashes the program.
This bug appears on my PC with Windows Vista 64 bits while the program works
correctly on my laptop with Vista 32 bits.
Thanks in advance for your support,
Serge Berrard
To continue this correspondence, please just hit “reply” to this email.
Regards,
Marie-Ève P.
Customer Support
ACD Systems
http://www.acdsee.com/support/disclaimer
Customer (Serge Berrard) - 10/16/2009 03:49 PM
in addition to my previous question few minutes ago, please note that the
3.0 BETA release works perfectly.
Auto-Response - 10/16/2009 03:49 PM
We suggested answers on the website.
Question Reference #091016-000041
---------------------------------------------------------------
Product Level 1: ACDSee Pro Photo Manager
Product Level 2: version 3
Date Created: 10/16/2009 03:49 PM
Last Updated: 10/22/2009 04:04 PM
Status: Waiting
Problem Type: Installation and use of ACDSee
Operating System: Windows Vista
License Code:
[---001:001352:54751---]
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