ACDSee Pro 2 and 2.5

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database converted, metadata won't embed

(45 posts)

Started by kaylaugh
Started on September 10, 2008 - 09:29 AM (1 year ago)
Latest reply from cheerful (1 year ago)

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kaylaugh
Member

I thought I'd start a new thread now that a board is here just for issues. I posted in the general ver. 2.5 thread but my problem is separate from the many who are experiencing a hang during conversion.

My database is fine. I didn't do it during install but reopened it and brought it in from a backup I made just before installing the upgrade. I don't know if that might help the others. I still want to see this embedded metadata function but the software hangs then crashes while compiling a list of files that need metadata embedded. I've tried optimizing, removing db info from all unnecessary parts of my system, and unchecking the metatdata options in options|database. I'm rolling back today and will wait for a stable version.

An update should fix the known bugs, not introduce new ones. This is very disappointing.

Kristi

Posted On September 10, 2008 - 09:29 AM (1 year ago) (Permalink to this post)
Melanie Wood
Community Manager

Kaylaugh,

Support has created a Knowledge Base article regarding database conversion for clients if they run into conversion problems: http://www.acdsee.com/support/knowledgebase/article?id=2929
Customer Support is happy to help you with any issues you may be having.

Melanie Wood
Community Manager

Posted On September 10, 2008 - 10:58 AM (1 year ago) (Permalink to this post)
kaylaugh
Member

Well, I've uninstalled and am ready to reinstall 2.0 but cannot locate a link to an installer to download. Let me know when you get something set up so I can continue the instructions. Thanks.

Kristi

Posted On September 10, 2008 - 04:53 PM (1 year ago) (Permalink to this post)
lwiley
Member

Melanie,
That link takes me to the Knowledge Base search page, not to an article.

So, back to Kristi's question... My conversion went okay too but in the middle of embedding the metadata, ACDSee had an error. When the metadata embed began it had 9,000 + images to do. It completed over 4,000 of them and then blew up. Now it blows up on the first image, every time.

</www.pbase.com/lwiley/image/102979479/original.jpg" border="0" class="linked-image" />

thanks, Leroy

Posted On September 11, 2008 - 02:19 AM (1 year ago) (Permalink to this post)
Tankred
Moderator

lwiley said:
That link takes me to the Knowledge Base search page, not to an article.

The article was updated recently, here's the correct link: http://www.acdsee.com/support/knowledgebase/article?id=2929

(Corrected the link in Mel's posting, too...)

Posted On September 11, 2008 - 05:49 AM (1 year ago) (Permalink to this post)
lwiley
Member

Tankred said:
The article was updated recently, here's the correct link: http://www.acdsee.com/support/knowledgebase/article?id=2929

(Corrected the link in Mel's posting, too...)

Okay, thanks Tankred. I read the article. Unless I'm missing something the article does not seem to apply to those of us where the conversion went okay but the embedding didn't.

Are you saying that we too should uninstall 2.5 and re-install 2.0, then re-install 2.5 when a fix comes out?

thanks, Leroy

Posted On September 11, 2008 - 01:37 PM (1 year ago) (Permalink to this post)
Marc Sabatella
Moderator

lwiley said:
So, back to Kristi's question... My conversion went okay too but in the middle of embedding the metadata, ACDSee had an error. When the metadata embed began it had 9,000 + images to do. It completed over 4,000 of them and then blew up. Now it blows up on the first image, every time.

Sure sounds like there is one particular image that is giving ACDSee fits, and the trick would be finding it. I suspect ACDSee could be used to find it. If you list all your images and sort by modify date, 4000+ files are going to show up as modified very recently. The most recently modified one would either be the last one it dealt with successfully, or the one causing the crash. Try temporarily removing that file, as well as whatever file seems like it should have come "next" (not that I know what the algorithm is - but perhaps the list of recently modified files itself would give you clues) and seeing if it can complete. Then take a good look at the files you temporarily removed to see if they are corrupt or what.

Posted On September 11, 2008 - 02:31 PM (1 year ago) (Permalink to this post)
Heidi
Moderator

All the links are broken again...

For those that have converted their database SUCCESSFULLY, there is no need to roll back to 2.0 and wait for the conversion.
This is a different issue of not being able to embed.

I can't embed either and here's my result.
</www.digiscrapinfo.com/screenshots/pro25/embederror.png" border="0" class="linked-image" />
On the next times, it crashes immediately like the previous user reported.
</www.digiscrapinfo.com/screenshots/pro25/error2.jpg" border="0" class="linked-image" />

I too suspect its a "bad, corrupted, unhappy" file but I am not in the mood to search through 85000+ images looking for the culprit.
I did look for some type of temporary file of "list of files" that takes ACDSees a long time to create.
Didn't find it though.

Posted On September 11, 2008 - 03:51 PM (1 year ago) (Permalink to this post)
wotan_odyn
Moderator

Similar issue here. Any chance this might be Vista connected?

Posted On September 11, 2008 - 05:51 PM (1 year ago) (Permalink to this post)
lwiley
Member
Marc Sabatella said:
Sure sounds like there is one particular image that is giving ACDSee fits, and the trick would be finding it. I suspect ACDSee could be used to find it. If you list all your images and sort by modify date, 4000+ files are going to show up as modified very recently. The most recently modified one would either be the last one it dealt with successfully, or the one causing the crash. Try temporarily removing that file, as well as whatever file seems like it should have come "next" (not that I know what the algorithm is - but perhaps the list of recently modified files itself would give you clues) and seeing if it can complete. Then take a good look at the files you temporarily removed to see if they are corrupt or what.

Thanks for the idea Marc but that didn't pan out.

I had to plod through folder by folder and file by file to find the culprits. It took several hours today but I have isolated the trouble makers. What I know:
thanks, Leroy
Posted On September 11, 2008 - 08:09 PM (1 year ago) (Permalink to this post)
Heidi
Moderator

I'm on XP so definitely not an isolated Vista issue.

Posted On September 11, 2008 - 09:24 PM (1 year ago) (Permalink to this post)
instanes
Member

I too am having this problem. Embedded about 19000 of 21000 and then got the encountered problem message and then Pro 2.5 shut down. And now when I try to embed the remainder it shuts down as described in the previous posts.

I would appreciate advice on how to "list all files". I can only list them folder by folder???

Thanks for you time.

Stan

Posted On September 12, 2008 - 09:35 AM (1 year ago) (Permalink to this post)
Sam Dring
Moderator

Stan
Organise Pane>Special Items>Image well

Posted On September 12, 2008 - 09:54 AM (1 year ago) (Permalink to this post)
alfpics
Member

I am also getting the problem of it encountering a system error. It has doen about 10,000 files for me, and then 'crashed' In addition, I thought I'd look at 'Quarantined Files' only to find that it decides to fail again, with the request whether or not to send a report to microsoft.

Any ideas? Do I need to go back to v2 (It is build 333 that i have installed)

Andy

Posted On September 12, 2008 - 02:34 PM (1 year ago) (Permalink to this post)
kaylaugh
Member

Wow, those of you with actual numbers of files to be embedded and a progress bar are ahead of me. Mine crashes while still 'compiling a list of files'. Grrr! I rolled back and haven't tried the upgrade again. Want me to try or do I just wait for something more stable?

Kristi

Posted On September 12, 2008 - 09:03 PM (1 year ago) (Permalink to this post)
Marc Sabatella
Moderator

kaylaugh said:
Wow, those of you with actual numbers of files to be embedded and a progress bar are ahead of me. Mine crashes while still 'compiling a list of files'. Grrr! I rolled back and haven't tried the upgrade again. Want me to try or do I just wait for something more stable?

The new build was supposed to fix a conversion issue, but I never heard of any issues being fixed with metadata embedding. If I were you, I'd wait.

Posted On September 13, 2008 - 12:02 PM (1 year ago) (Permalink to this post)
wotan_odyn
Moderator

Yes, I can confirm upgrade to .333 doesn't fix the problem.

Posted On September 14, 2008 - 09:10 AM (1 year ago) (Permalink to this post)
wotan_odyn
Moderator

Well... right now while trying to embed the metadata instead of the program dieing, the screen went blue for a second (no message) after which my computer just rebooted itself. And I'm quite sure it wasn't the first time it's done that during that process.

Posted On September 14, 2008 - 09:21 AM (1 year ago) (Permalink to this post)
alfpics
Member

Don't know whether this has anything to do with the problem.
Have run Norton WinDoctor on my PC, and it comes back with 5 missing programme files - all associated with ACDSee Pro2.5!
4 relate to the same file: mfc80u.dll
and the other file it can't find: vcomp.dll

Any thoughts?

Andy

Posted On September 15, 2008 - 06:57 AM (1 year ago) (Permalink to this post)
lwiley
Member

Well, I installed 333 and ACDSee will not run at all now.

I don't have the energy to futz with it any longer. I think I'll drop ACDSee for a while and come back in a few weeks to see if they have anything stable.

What a mess.

Posted On September 15, 2008 - 08:37 PM (1 year ago) (Permalink to this post)