ACDSee Pro

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Crash Boom Bang

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  • moongate
    Moderator

    I just wanted to say that no other application that I use is crashing so often as ACDsee pro 2.

    I don´t want to list all details but no matter what I do, metadata operations, moving files to folders or just using the browser there is not single time I use pro2 without the need to force it to shut down using the task manager.

    Some times it even hangs my whole system and I need to restart.

    That is my experience from two ACDsee pro 2 installations on two different systems.

    I see that many users experience this and that the answer always is that support can´t reproduce.
    Right now I´m pretty frustrated again because ACDsee has all the features I want if it would just be stabel </forums.acdsystems.com/style_emoticons/<#EMO_DIR#>/unsure.gif" style="vertical-align:middle" emoid=":unsure:" border="0" alt="unsure.gif" />

    What are your experiences?

    Posted On November 25, 2007 - 01:01 PM (1 year ago) (Permalink to this post)

  • mcosgrove
    Administrator

    Hello,

    We released an ACDSee Pro 2 English update today -- reference post
    http://forums.acdsystems.com/index.php?showtopic=6040

    We addressed a number of EXIF/IPTC related issues, therefore please update and see if this resolves some of your problems. If you dont use the ACDSee database, you may consider deleting it and starting fresh:

    Database deletion:
    I would try Optimizing the acdsee database, navigate to <Database | Optimize Database>, run the Optimization tool. Result?

    If not, you could consider deleting the acdsee database and starting fresh. But please be warned, deleting the database will remove any acdsee database information, categories, ratings, etc that you may have created. If you are not currently using these features, deleting the database will be okay. We can add an extra precautionary step, before deleting the database, let’s back it up. So...

    - First, backup the acdsee database, navigate to <Database | Backup Database>. Run the backup tool.
    - Once the database is backed up, delete the current database. First close acdsee. From windows explorer navigate to <C:\Users\username\AppData\Local\ACD Systems\Catalogs\20Pro> and delete the 'Default' folder.
    - Restart acdsee and catalog or browser your folder. We need to add your images into the new database.
    - Result?

    moongate said:

    I see that many users experience this and that the answer always is that support can´t reproduce.

    Regarding "the answer always is that support can´t reproduce" -- this is the answer you recieved from the ACD Customer and Technical support department i.e. you called ACD or submitted a support ticket?

    Thank you,
    Mark

    Posted On November 26, 2007 - 05:33 PM (1 year ago) (Permalink to this post)

  • moongate
    Moderator

    At the moment I have the problem that I can only submit support tickets using the web form.
    I can´t create a support account as well as others because your server is not sending out the initial passwords.
    We also looked into our spam folders and tried a different email address but your system is not inviting us to make ACDsee even better </forums.acdsystems.com/style_emoticons/<#EMO_DIR#>/tongue.gif" style="vertical-align:middle" emoid=":P" border="0" alt="tongue.gif" />

    But yes I have a ticket from 20.11.2007 with the number J362749 and I´m still looking forwand to the reply.

    Mgt

    Posted On November 26, 2007 - 06:25 PM (1 year ago) (Permalink to this post)

  • tve1964
    Member

    moongate said:

    At the moment I have the problem that I can only submit support tickets using the web form.
    I can´t create a support account as well as others because your server is not sending out the initial passwords.
    We also looked into our spam folders and tried a different email address but your system is not inviting us to make ACDsee even better </forums.acdsystems.com/style_emoticons/<#EMO_DIR#>/tongue.gif" style="vertical-align:middle" emoid=":P" border="0" alt="tongue.gif" />

    But yes I have a ticket from 20.11.2007 with the number J362749 and I´m still looking forwand to the reply.

    Mgt


    Regarding the inital question, I am a long time user. I love the features and UI of the product. It just does what I need very well and not more. Therefore it is a tool that suits my needs very well.
    The latest version (Pro2) is showing large improvements in the area of RAW processing, IPTC etc. ACDSystems has been engaging with the users and I can definetly feel a desire to help and improve. I have to say that I too feel ACDSee Pro2 is less stable than Pro 1 (and beta1), probably caused by the breadth of the latest enhancements.
    However I must say that although I have been frustrated with the crashes, I have not experienced the severe hangs that some describe, requiring a reboot etc. So all in all I am happy with the software.
    I am EXTREMELY happy to find an update for download today, rather rapidly after the initial version, with some fixes. I definetly take this as a confirmation of the dedication of the people working at ACDSee to go forward and improve. So my experience is so far positive and am crossing my fingers the crashes will go away, hopefully in this release and also in the next ones if there remains some. ACD Systems must understand that we are willing to pay for upgrades when they add new features and benefits but we can't wait for a full new version to get the important fixes in the current version. This has not been the case always but the facts from the latest months are very encouraging. The message seems to have been heard although no formal statement or commitment has been made (it's better to see the deeds and no commitments than to see the commitments and no deeds though).
    I hope this is helpful and you will find your issues resolved.

    Posted On November 27, 2007 - 10:56 AM (1 year ago) (Permalink to this post)

  • grace
    Member

    I have never been able to run Pro nor Pro 2 without it hanging or crashing when I try to generate contact sheets. I had once tried to get support via a ticket and was told to upgrade my memory. I spent $200 to do that and it didn't do a thing. It just crashes sooner. I bought another computer with twice more memory and disk space and Vista and still no improvement.

    The software is just plain crap.

    Posted On March 3, 2008 - 01:28 PM (1 year ago) (Permalink to this post)

  • moongate
    Moderator

    grace said:

    I have never been able to run Pro nor Pro 2 without it hanging or crashing when I try to generate contact sheets. I had once tried to get support via a ticket and was told to upgrade my memory. I spent $200 to do that and it didn't do a thing. It just crashes sooner. I bought another computer with twice more memory and disk space and Vista and still no improvement.

    The software is just plain crap.

    Hello Grace,

    I can imagine you are frustrated after all that trouble but if you let me I would like to help you and try to track down the problem at bit more so we might come to a solution for you.

    Please give us exact information how you try to produce your contact sheets.

    - what build of pro 2 are you using? (press help -> about ACDsee pro) current is 238
    - how many files are involved
    - what format are the files: jpeg, tiff and so on
    - what produced the files: type of camera, scanner and so on
    - what settings do you choose to create the sheets that you want

    It would be best to give a step by step description of your run until you get ACDsee to crash.

    Moongate

    Posted On March 3, 2008 - 02:01 PM (1 year ago) (Permalink to this post)

  • kendellphoto
    Member

    I can honestly say that unless it gets cleaned up soon I will forever quit using the program. I can consistantly crash the Pro 2 by moving .mov files (quicktime movie) to another directory. Just passing over the file in the filelist can hang the system - requiring taskmanager intervention and shut down. Using the move to directory command on these type of files frequently causes a bluescreen crash. I have experienced this on my Dual Dual-core Processor 64 bit Vista Ultimate system as well as a single Pentium 32 bit XP box.

    I have to say that I was leary of upgrading to Pro 2 because of all the simular problems I encountered with Pro 1 - that were never addressed or were very slow to be addressed - including several corrupted databases where I suffered a complete loss - including the back-up database. With literally thousands of images in the database it was a complete nightmare. I now am beginning to see the same patteren with this version. My guess is that ACDSee is not really interested in providing a "Professional" Product only in calling theirs one. Calling it a professional product does not make it one - but in this day of political double speak many people will believe what is said long and loud enough. I am just at the point where I will not be listening to what ACDSee says - only what they do.

    With more that 20 years software quality assurance expertise, I can tell you that this product was not tested well enough and were I on the review board it would not have shipped until these problems were addressed. To do otherwise is reprehensible, irresponsible, and shows a complete lack of regard for the customer base and the problems they will encounter when using the product.

    I sincerely hope that they get it together soon - as I have been a faithful user for years now. But as I said earlier, unless I see some drastic changes I will not be wasting my money on the next version of this product and I encourage all of the rest of you to do the same - vote with your dollars! Only then will they see that it is cheaper to fix the problems prior to release.

    Sincerley,
    Chris (QASensei)

    Posted On March 4, 2008 - 04:38 AM (1 year ago) (Permalink to this post)

  • kendellphoto
    Member

    Moongate,

    It was good of you to mention the current product number is 238 because when I looked at the list here is what I saw:

    ACDSee™ Pro Version Date File Size Latest Update
    2.0 (RAW Plug-in Update) 20/12/2007 5.1 MB Download 3.1.161
    2.0 (build 219) 26/11/2007 8.5 MB Download 2.0 (build 238)

    Which to me ment that the latest version was 219 (the first thing seen from left to right). Most sites do not list the last version - only the latest version in the update section so when I had checked my version (prior to clicking on the latest updates link) and found that it was 219 - when I got to the Latest Updates Page and saw 2.0 (build 219) listed it seemed that I had the latest version. Could you suggest that they disperse with the listing of the last version and only list the current update in this section - anything else is confusing as it is not listing what the user expects to find.

    Thanks!
    - Chris

    BTW... Do you know how to submit a trouble ticket nowadays? For the life of me, I cannot find a place to submit a tech support request. I know it used to be there - but maybe they have blocked me because I have had many unresolved issues in the past (did that sound paranoid?).

    moongate said:

    Hello Grace,

    I can imagine you are frustrated after all that trouble but if you let me I would like to help you and try to track down the problem at bit more so we might come to a solution for you.

    Please give us exact information how you try to produce your contact sheets.

    - what build of pro 2 are you using? (press help -> about ACDsee pro) current is 238
    - how many files are involved
    - what format are the files: jpeg, tiff and so on
    - what produced the files: type of camera, scanner and so on
    - what settings do you choose to create the sheets that you want

    It would be best to give a step by step description of your run until you get ACDsee to crash.
    Moongate

    Posted On March 4, 2008 - 04:56 AM (1 year ago) (Permalink to this post)

  • John Radcliffe
    Member

    Chris,

    I can't comment on your problem with .mov files (I don't use them), but I can tell you how to submit a support ticket:

    ADCSee.com (see forum header) > Support > Customer Service. The link to submit a ticket is at the very bottom.

    Posted On March 4, 2008 - 07:46 AM (1 year ago) (Permalink to this post)

  • moongate
    Moderator

    kendellphoto said:

    I can honestly say that unless it gets cleaned up soon I will forever quit using the program. I can consistantly crash the Pro 2 by moving .mov files (quicktime movie) to another directory. Just passing over the file in the filelist can hang the system - requiring taskmanager intervention and shut down. Using the move to directory command on these type of files frequently causes a bluescreen crash. I have experienced this on my Dual Dual-core Processor 64 bit Vista Ultimate system as well as a single Pentium 32 bit XP box.

    I have to say that I was leary of upgrading to Pro 2 because of all the simular problems I encountered with Pro 1 - that were never addressed or were very slow to be addressed - including several corrupted databases where I suffered a complete loss - including the back-up database. With literally thousands of images in the database it was a complete nightmare. I now am beginning to see the same patteren with this version. My guess is that ACDSee is not really interested in providing a "Professional" Product only in calling theirs one. Calling it a professional product does not make it one - but in this day of political double speak many people will believe what is said long and loud enough. I am just at the point where I will not be listening to what ACDSee says - only what they do.

    With more that 20 years software quality assurance expertise, I can tell you that this product was not tested well enough and were I on the review board it would not have shipped until these problems were addressed. To do otherwise is reprehensible, irresponsible, and shows a complete lack of regard for the customer base and the problems they will encounter when using the product.

    I sincerely hope that they get it together soon - as I have been a faithful user for years now. But as I said earlier, unless I see some drastic changes I will not be wasting my money on the next version of this product and I encourage all of the rest of you to do the same - vote with your dollars! Only then will they see that it is cheaper to fix the problems prior to release.

    Sincerley,
    Chris (QASensei)

    Hello Chris,

    right at the moment I must admit that even I like ACDsee pretty much I can share your frustration a bit.
    I know had two crashes of ACDsee leading into a blue screen of windows xp sp2 in the last two days. Yesterday I thought this was due to me having too much programs open and working in the background at once but today I was only using pro 2 and had the same experience.

    The problem was triggered when I was in the standard view (folders left, thumbs in the middle, pane to the right) and wanted to drag a selection around various images. I think it always happens when dragging the selection requires the thumbs pane to scroll up - meaning I want to select more images than I can currently see in the view when I start dragging.

    The one and only thing that really bothers me is that I can hardly remember using an application on XP at all that was able to give me a blue screen like ACDsee in this case.

    I consider myself a power user able to even get dual core systems to the limit but never experienced any crashes doing that. I just wanted to state that to make clear that my system is otherwise in perfect condition.

    Is anybody else able to get a blue screen by dragging /selecting images. The selection I was dragging was made with "sort by tagged" and I had about 50 tagged images in the pane jpegs and canon cr2 files.

    Moongate

    Posted On March 4, 2008 - 04:39 PM (1 year ago) (Permalink to this post)

  • Marc Sabatella
    Moderator

    kendellphoto said:

    I can honestly say that unless it gets cleaned up soon I will forever quit using the program. I can consistantly crash the Pro 2 by moving .mov files (quicktime movie) to another directory.

    I cannot reproduce this. Can you post a sample file somewhere and specific steps reproduce the problem? Although I suspect it will turn out the issue isn't anything to do with the specific files or the steps you follow, but something that is different about your configuration that causes you to see this problem that others do not seem to see.

    With more that 20 years software quality assurance expertise, I can tell you that this product was not tested well enough and were I on the review board it would not have shipped until these problems were addressed.

    I don't know how you can be so sure about that. I've got considered QA experience too, and it sure looked to me during the public beta period that the testing was at least as thorough as most other products I have been associated with. A study of the beta forums should convince you that it is *not* the case that the software had no testing or that there were known remaining major issues with the product when it was released. I'm sorry you're having difficulties, but there really is no reason to assume that there was anything irresponsible about the release.

    Posted On March 4, 2008 - 11:09 PM (1 year ago) (Permalink to this post)

  • rpps
    Member

    With ACDSee Pro 2 I use to have many crashes and it really frustrated me. I decided to to reformat my computer and then I reloaded ACDSee Pro 2 , since then the program is working perfect not one fault as yet. I think my problem was some sought of corrupt file in the software, the problem happened when I upgraded to Vista and in the process I lost the ACDSee program off my computer which then I had to reinstall. This is when my problems started with ACDSee crashing. now I have Windows XP running and no way am I going to upgrade to Vista again and loose my favourite photo editing program.

    Posted On March 5, 2008 - 05:26 PM (1 year ago) (Permalink to this post)

  • grace
    Member

    moongate said:

    Hello Grace,

    I can imagine you are frustrated after all that trouble but if you let me I would like to help you and try to track down the problem at bit more so we might come to a solution for you.

    Please give us exact information how you try to produce your contact sheets.

    - what build of pro 2 are you using? (press help -> about ACDsee pro) current is 238
    - how many files are involved
    - what format are the files: jpeg, tiff and so on
    - what produced the files: type of camera, scanner and so on
    - what settings do you choose to create the sheets that you want

    It would be best to give a step by step description of your run until you get ACDsee to crash.

    Moongate

    I keep downloading the latest builds and trying them. Of course, the build I've last tried is 238.

    I generate 800x1000 pixel contact sheets with 8 rows and 6 columns. I typically generate 2 to 35 pages (you can do the arithmetic). See my latest galleries at http://www.graceclick.ca/photos/08gymnix/ for examples. These I have had to continue to generate using ACDSee 3.1 as I have been doing since 2002.

    The images are all JPEGs shot with Canon EOS 1D, 1D Mark II, 1D Mark III, 5D, and an Ixus. The size of the images doesn't matter because your Pro software crashes in every case.

    When I click on OK, it starts to decode images, generates one or occasionally two pages, and then it JUST HANGS. I have waited as much as 9 hours to see if it is just slow. Nothing else is running in the background. I have even disabled and uninstalled virus scanners, as if that should make a difference. I can't hit the X or Cancel. I can only kill it using Task Manager.

    I have tried this on PC's running Windows XP Pro, Windows XP Media Center, and Windows Vista Ultimate with 1 to 2 Gb RAM on two dual core CPU's (one Intel and one AMD) and on one Pentium M. I wasted $200 on upgrading the Pentium M's RAM to 1 Gb on advice of your tech support.

    I have tried cleaning out the database, optimizing it, re-installing the app, un-installing and wiping out all traces of ACD from the registry, defragmented, and re-installing to no effect. During my last re-install, my DVD drive disappeared and I couldn't re-install the driver. I had to REFORMAT AND REINSTALL WINDOWS (Vista Ultimate). I wasted TWO DAYS of work to backup, re-install, re-update everything.

    One of the first apps I tried was Pro 238. I just tried to build a contact sheet and guess what happened?

    No. CRASH.

    You tech support types will continue to scratch your collective heads because you can't duplicate the problem. Why don't you cross-ship me a laptop with a "working" version and I will send you one of mine that doesn't work?

    In the meantime, I am back to using ACDSee 3.1 and manually rotating my images. Perhaps if you just add autorotate support to 3.1 and call it 3.2, you might have some satisfied customers.

    Software is supposed to get better over time, not worse.

    Posted On March 19, 2008 - 08:10 AM (1 year ago) (Permalink to this post)

  • moongate
    Moderator

    grace said:

    I keep downloading the latest builds and trying them. Of course, the build I've last tried is 238.

     

    I generate 800x1000 pixel contact sheets with 8 rows and 6 columns. I typically generate 2 to 35 pages (you can do the arithmetic). See my latest galleries at http://www.graceclick.ca/photos/08gymnix/ for examples. These I have had to continue to generate using ACDSee 3.1 as I have been doing since 2002.

    The images are all JPEGs shot with Canon EOS 1D, 1D Mark II, 1D Mark III, 5D, and an Ixus. The size of the images doesn't matter because your Pro software crashes in every case.

    When I click on OK, it starts to decode images, generates one or occasionally two pages, and then it JUST HANGS. I have waited as much as 9 hours to see if it is just slow. Nothing else is running in the background. I have even disabled and uninstalled virus scanners, as if that should make a difference. I can't hit the X or Cancel. I can only kill it using Task Manager.

    I have tried this on PC's running Windows XP Pro, Windows XP Media Center, and Windows Vista Ultimate with 1 to 2 Gb RAM on two dual core CPU's (one Intel and one AMD) and on one Pentium M. I wasted $200 on upgrading the Pentium M's RAM to 1 Gb on advice of your tech support.

    I have tried cleaning out the database, optimizing it, re-installing the app, un-installing and wiping out all traces of ACD from the registry, defragmented, and re-installing to no effect. During my last re-install, my DVD drive disappeared and I couldn't re-install the driver. I had to REFORMAT AND REINSTALL WINDOWS (Vista Ultimate). I wasted TWO DAYS of work to backup, re-install, re-update everything.

    One of the first apps I tried was Pro 238. I just tried to build a contact sheet and guess what happened?

    No. CRASH.

    You tech support types will continue to scratch your collective heads because you can't duplicate the problem. Why don't you cross-ship me a laptop with a "working" version and I will send you one of mine that doesn't work?

    In the meantime, I am back to using ACDSee 3.1 and manually rotating my images. Perhaps if you just add autorotate support to 3.1 and call it 3.2, you might have some satisfied customers.

    Software is supposed to get better over time, not worse.

    Hello Grace,

    I read a lot about crash complaints lately and had to struggle with crashed for myself without getting any useful error message.
    But I can honestly say that I never had to un- and reinstall pro 2 so far *fingers crossed* since build 238 was out.

    Since you don´t receive an error message let me give you some thoughts about the problem you might have.

    As I see it ACDsee 3.1 has no support files for raw files so I could imagine you are using jpegs to build your contact sheets.

    Pro 2 has raw support and maybe you are building contact sheets from your raw files right away - is that so?

    This would normally not be a problem but since you have such a high grade collection of DSLRs I remember a post of another Canon 1Ds user who had trouble with some of his raw files.

    Before getting deeper into it please let us know if you are trying to make the contact sheets from the same files in 3.1 and pro 2 (i.e. jpegs) or if you are using jpegs for 3.1 and raws for pro 2

    Thank you

    Moongate

    Posted On March 19, 2008 - 09:54 AM (1 year ago) (Permalink to this post)

  • Marc Sabatella
    Moderator

    grace said:

    I generate 800x1000 pixel contact sheets with 8 rows and 6 columns. I typically generate 2 to 35 pages (you can do the arithmetic).

    Is this the only ACDSee feature that causes crashes for you, or do you see crashes performing other operations too?

    It could well be that there is a bug in the software that causes it to crash when generally large batches of contact sheets. I suppose there could be something unusual about the files themselves, though, or about the database info you have (especially relevant if you are using that to create captions).

    Anyhow, I don't really have any insight here, I mainly wanted to comment on this:

    You tech support types will continue to scratch your collective heads because you can't duplicate the problem. Why don't you cross-ship me a laptop with a "working" version and I will send you one of mine that doesn't work?

    It may not be obvious, but neither Moongate nor I nor anyone else involved in this discussion is a tech support person. In fact, we're not employees of ACD at all - we're merely users who have agreed to help out moderating these forums. Tech support are the people you deal with when you submit a support ticket.

    Software is supposed to get better over time, not worse.

    I'm sorry this one feature isn't working for you, and apparently, it is one you rely on a lot, but I can vouch for the fact that literally hundreds of things *have* gotten better, exactly as one would expect. It's a sophisticated application that does *many* things *extraordinarily* well, and while unfortunate, one or two bugs do not render the whole thing "crap".

    Posted On March 19, 2008 - 08:27 PM (1 year ago) (Permalink to this post)

  • grace
    Member

    moongate said:

    Hello Grace,

     

    I read a lot about crash complaints lately and had to struggle with crashed for myself without getting any useful error message.
    But I can honestly say that I never had to un- and reinstall pro 2 so far *fingers crossed* since build 238 was out.

    Since you don´t receive an error message let me give you some thoughts about the problem you might have.

    As I see it ACDsee 3.1 has no support files for raw files so I could imagine you are using jpegs to build your contact sheets.

    Pro 2 has raw support and maybe you are building contact sheets from your raw files right away - is that so?

    This would normally not be a problem but since you have such a high grade collection of DSLRs I remember a post of another Canon 1Ds user who had trouble with some of his raw files.

    Before getting deeper into it please let us know if you are trying to make the contact sheets from the same files in 3.1 and pro 2 (i.e. jpegs) or if you are using jpegs for 3.1 and raws for pro 2

    Thank you

    Moongate

    As I said in my previous post, I have JPEGs. I don't have any RAW files. They're a waste of space.

    I can generate the same contact sheets with the same JPEGs in 3.1 ... FASTER AND ON A CELERON HAVING ONLY 256 Mb of RAM WHILE RUNNING A NORTON ANTIVIRUS SCAN, AN FTP PROGRAM, AND ADOBE PHOTOSHOP IN THE BACKGROUND.

    I can't generate anything useful with the same JPEG images in Pro with a 2Gb dual-core running nothing else.

    Do you not get that after six years of supposed product evolution a no-brainer feature can't be maintained with at least the same level of performance and quality???

    I paid $9 for 3.1. ACDSee is asking for $130 for Pro? That's like telling me I have to take a plane to get to work 20 km away.

    Posted On March 19, 2008 - 08:59 PM (1 year ago) (Permalink to this post)

  • grace
    Member

    Marc Sabatella said:

    Is this the only ACDSee feature that causes crashes for you, or do you see crashes performing other operations too?

    It could well be that there is a bug in the software that causes it to crash when generally large batches of contact sheets. I suppose there could be something unusual about the files themselves, though, or about the database info you have (especially relevant if you are using that to create captions).

    Anyhow, I don't really have any insight here, I mainly wanted to comment on this:

    It may not be obvious, but neither Moongate nor I nor anyone else involved in this discussion is a tech support person. In fact, we're not employees of ACD at all - we're merely users who have agreed to help out moderating these forums. Tech support are the people you deal with when you submit a support ticket.

    I'm sorry this one feature isn't working for you, and apparently, it is one you rely on a lot, but I can vouch for the fact that literally hundreds of things *have* gotten better, exactly as one would expect. It's a sophisticated application that does *many* things *extraordinarily* well, and while unfortunate, one or two bugs do not render the whole thing "crap".

    Because it can't do what I bought it for, I haven't tried much else with Pro other than trying to migrate my captions from descript.ion files to IPTC fields. Even that is a slow process on my fastest PC. I would rather just be able to write my own script outside of ACDsee to do this, but the descript.ion file structures are not documented and are supposed to remain a proprietary big secret to all.

    All other features are irrelevant because they don't do what I require within my workflow.

    The program crashes with or without captions. It crashes when I just want to show the filename without extension. It crashes when I have nothing in the caption fields, nothing in the IPTC fields, nothing but the JPEG images copied from my memory card. It crashes when I don't even show a caption or anything but the images. Yes, probably the database has something to do with it. It is useless to me. I didn't need a database in 3.1 and I don't need it in Pro 2.

    The current version of ACDsee is CRAP because it can't do what it did six years ago properly regardless of what other "extraordinary" things it has built in place of it. If they can no longer support a contact sheet feature, they should take it out.

    Posted On March 19, 2008 - 09:21 PM (1 year ago) (Permalink to this post)

  • Marc Sabatella
    Moderator

    grace said:

    The program crashes with or without captions. It crashes when I just want to show the filename without extension. It crashes when I have nothing in the caption fields, nothing in the IPTC fields, nothing but the JPEG images copied from my memory card. It crashes when I don't even show a caption or anything but the images.

    I assume, then that you're till talking this one feature: generating contact sheets? In other words, as far as you can tell, there is very possibly only one bug involved, but you are seeing it over and over?

    Posted On March 20, 2008 - 09:47 AM (1 year ago) (Permalink to this post)

  • maryjos
    Member

    Was looking for information on some of the crashes I am having and came across this thread. I too am having a lot of trouble with ACDSee Pro instability, and I've just given up on letting it even near a video file. Quicktime in particular, if I even click on a QT thumbnail, it crashes, with no error message, or any useful information as to what the problem is. Is there any hope that you all will work these issues out? The fact that all we here is "sorry, we can't reproduce that" is not one that gives a customer much hope that it will ever be addressed.

    Posted On July 26, 2008 - 06:59 PM (1 year ago) (Permalink to this post)

  • Marc Sabatella
    Moderator

    As always, if you want any sort of offical response from ACD Systems regarding any problems you are having, you need to contact their customer support, by clicking the Support Form link at top left of this page. Posting here is useful for getting suggestions from fellow users, but we certainly can't help with everything.

    Posted On July 27, 2008 - 03:57 PM (1 year ago) (Permalink to this post)

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