ACDSee Pro 2 and 2.5

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configure auto slide show crashes program

(17 posts)

  • barrelmaker
    Member

    every time i try to configure auto slide show or run auto slide show the program crashed with this error (ACDSee has encountered a system error and will close now.) has anyone else had this problem i am running a dell latitude pentium 3 750mhz 512 ram

    Posted On October 1, 2008 - 11:26 PM (1 year ago) (Permalink to this post)

  • barrelmaker
    Member

    barrelmaker said:

    every time i try to configure auto slide show or run auto slide show the program crashed with this error (ACDSee has encountered a system error and will close now.) has anyone else had this problem i am running a dell latitude pentium 3 750mhz 512 ram xp pro sp3

     

    Posted On October 1, 2008 - 11:38 PM (1 year ago) (Permalink to this post)

  • Erin
    Developer, ACD Systems

    barrelmaker,

    What kind of Video Card do you have?

    Erin

    Posted On October 1, 2008 - 11:43 PM (1 year ago) (Permalink to this post)

  • barrelmaker
    Member

    ati mobility 128 agp 2x (dell) 8mb ram

    ron

    Posted On October 2, 2008 - 02:28 AM (1 year ago) (Permalink to this post)

  • Erin
    Developer, ACD Systems

    Barrelmaker,

    It looks as though your graphics card only supports DirectX 7.0 so it should be runnning the previous version of the slide show. Have you ever installed previous versions of ACDSee on this machine? Did the slide show run?

    Erin

    Posted On October 2, 2008 - 05:04 PM (1 year ago) (Permalink to this post)

  • barrelmaker
    Member

    Pixiechild said:

    Barrelmaker,

    It looks as though your graphics card only supports DirectX 7.0 so it should be runnning the previous version of the slide show. Have you ever installed previous versions of ACDSee on this machine? Did the slide show run?

    Erin

     yes verson 2 ran fine

    have dx 9.0c on machine

    ron

    Posted On October 2, 2008 - 05:52 PM (1 year ago) (Permalink to this post)

  • Erin
    Developer, ACD Systems

    Ron,

    There is a difference between the DirectX version which is installed on your machine and the DirectX version supported by your video card. Because your Video card only supports DirectX 7.0, the Slide Show should run the same as it did in version 2.

    I will look into the issue.

    Erin

     

    Posted On October 2, 2008 - 06:54 PM (1 year ago) (Permalink to this post)

  • JPBanks
    Member

    I also am getting "ACDSee has encountered a system error and will close now" when I try to launch or configure the slide show. I also am running a Dell Latitude C800 Pentium III 800MHz and 256MB RAM, ATI Mobility 128 AGP 4X (Dell) 32MB RAM, XP Pro SP3 and DirectX 9.0c.  I previously had ACDSee Pro 2.0 installed and the slideshow worked fine.

    Posted On October 20, 2008 - 05:22 PM (1 year ago) (Permalink to this post)

  • barrelmaker
    Member

    havent got any answer back from acdee as to what version of dx is needed to run slide show i also had acdsee pro 2 and slide show ran fine . the upgrade to 2.5 must need different video requirements may be acdsee can tell us what these are

     

    Posted On October 22, 2008 - 03:05 PM (1 year ago) (Permalink to this post)

  • Don
    Member

    Barrelmaker

    I just joined the forum today, looking for someone with the same trouble as me. I also have a melt down when i try to run the slide show. The previous version worked fine.

    Posted On October 23, 2008 - 09:56 PM (1 year ago) (Permalink to this post)

  • moongate
    Moderator

    Don said:

    Barrelmaker

    I just joined the forum today, looking for someone with the same trouble as me. I also have a melt down when i try to run the slide show. The previous version worked fine.

    What graphics card are you using? Maybe we can narrow the problem down if everybody with this problem posts his graphics card.

    If you type dxdiag in the search dialog of vista right after pressing the start button or run on XP you find all information about your directx software version your graphics card.

    Moongate

    Posted On October 23, 2008 - 10:14 PM (1 year ago) (Permalink to this post)

  • Don
    Member

    Moongate Hi

    I'm runing windows xp with a graphics card NVIDIA TNT2 M64 32MB graphics acceleration

    Keeping in mind my previous version ACDsee 2.0 worked fine. I really like this program it is the next best thing to Adobe Lightroom

    Posted On October 23, 2008 - 10:47 PM (1 year ago) (Permalink to this post)

  • moongate
    Moderator

    Don said:

    Moongate Hi

    I'm runing windows xp with a graphics card NVIDIA TNT2 M64 32MB graphics acceleration

    Keeping in mind my previous version ACDsee 2.0 worked fine. I really like this program it is the next best thing to Adobe Lightroom

    Hello Don,

    I can't help you with your problem but I can shed some light on: Keeping in mind my previous version ACDsee 2.0 worked fine.

    ACD changed the concept for the engine of the slideshow between pro 2.0 and 2.5
    I can't exactly tell you why but the old system was based on a very olf directx version that cased the slide show to stutter on some systems with quite new hardware and transitions were also limited.

    ACD tried to update this to be able to integrate up to date transitions (maybe things like multimonitor support etc.).

    Because of this many users with current hardware see changes and a better presentation of the slideshow. It also seems that the new engine causes trouble on..well lets say kind of outdated hardware. In 2009 the tnt2 chip will have his 10th anniversary :P

    But still maybe it would be worthwhile to post screenshots of your DXDIAG summary.

    Moongate

    Posted On October 24, 2008 - 08:01 AM (1 year ago) (Permalink to this post)

  • barrelmaker
    Member

    how do i post screenshot of dx summary

    Posted On October 26, 2008 - 09:17 PM (1 year ago) (Permalink to this post)

  • barrelmaker
    Member

    System Information
    ------------------
    Time of this report: 10/26/2008, 18:13:31
           Machine name: DELLC600
       Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
               Language: English (Regional Setting: English)
    System Manufacturer: Dell Computer Corporation
           System Model: Latitude C600                  
                   BIOS: Phoenix ROM BIOS PLUS Version 1.10 A23
              Processor: Intel Pentium III, ~750MHz
                 Memory: 512MB RAM
              Page File: 331MB used, 726MB available
            Windows Dir: C:\WINDOWS
        DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
         DxDiag Version: 5.03.2600.5512 32bit Unicode

    ------------
    DxDiag Notes
    ------------
      DirectX Files Tab: No problems found.
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
              Music Tab: No problems found.

    Posted On October 26, 2008 - 09:18 PM (1 year ago) (Permalink to this post)

  • moongate
    Moderator

    barrelmaker said:

    how do i post screenshot of dx summary

    Hello barrelmaker,

    I saw you post below but I need the information from the second tab called display? That is where all the info about your graphics card are stored.

    I'm sorry that I couldn't tell you before but dxdiag lets you save a protocol. Please run dxdiag again and look at the buttons at the bottom. One says to save all information.

    Please do so and send me the txt file via eMail.

    I will send you a PM with my address.

    Thank you

    Moongate

    Posted On October 26, 2008 - 11:38 PM (1 year ago) (Permalink to this post)

  • moriclau
    Member

    Hi,

    I posted earlier today about this crashing problem in the thread about the most recent update, before finding this thread.

     

    I have the same problem as the problem described here. Choosing Auto slide show configuration or auto slide show crashes the program.

    I ran the Directx diagnostics tool under Windows XP Service pack 2. It tells me I am running Directx 9.0c (4.09.0000.0904)

    My graphics card is an ATI Rage 128 pro AGP 4X TMDS from ATI technologies. It has 16 megs of memory and my dispaly is 1280 x 1024 (32 bits). The main pilot is ati2dvaa.dll version 6.13.0010.5019 dated 2008/04/13.

    The card is an old card I've owned for at least 6 or 7 years, but it passes with flying colors all the tests provided with the Directx diagnostics tool.

    Thanks for any help,

     

    Posted On December 19, 2008 - 09:01 PM (11 months ago) (Permalink to this post)

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