ACDSee Pro 2 and 2.5

ACDSee Pro 2.5 - Doesn't Startup

• 

  Orionizer
  Member

  I've installed v2.5 and when I attempt to run the program, I never get a main screen (or error message, or anything).  I can see the program in Task Manager, but it's using 0% CPU and never displays the main screen.  I have uninstalled completely and reinstalled, but still have the same issue.  Is anyone else having similar problems?

  Posted On October 24, 2008 - 02:33 PM (1 year ago) (Permalink to this post)
• 

  moongate
  Moderator

  Could you please file a support ticket with this issue even if you are just using the trial.

  Please include further information about your computer:

  CPU, Windows, Service Pack, graphics card.

  Follow this link and click "Ask a quesion"

  Thank you

  Moongate

  Posted On October 24, 2008 - 05:41 PM (1 year ago) (Permalink to this post)
• 

  Orionizer
  Member

  I did as you asked - thanks!

  In case you wanted the additional info here as well:

  • WinXP Pro Latest SPs/Updates
  • ATI Radeon Pro 9800 with latest ATI Catalyst drivers
  • P4 3.4Ghz
  • 1Gb RAM

  Thanks!

  Posted On November 12, 2008 - 04:36 PM (1 year ago) (Permalink to this post)
• 

  moongate
  Moderator

  Orionizer said:

  I've installed v2.5 and when I attempt to run the program, I never get a main screen (or error message, or anything).  I can see the program in Task Manager, but it's using 0% CPU and never displays the main screen.  I have uninstalled completely and reinstalled, but still have the same issue.  Is anyone else having similar problems?

  Did you install v2.5 as a clean install or was it an update to v.2.0?

  Can you give any more details why you think this problem could happen to you?

  Maybe we can help you if you provide more information.

  Moongate

  Posted On November 13, 2008 - 07:34 AM (1 year ago) (Permalink to this post)

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