ACDSee Forums: Forum: ACDSee Pro 3 Beta - Bugs

ACDSee Forums: Forum: ACDSee Pro 3 Beta - Bugs - Recent Posts http://community.acdsee.com/forums/ ACDSee Forums: Forum: ACDSee Pro 3 Beta - Bugs - Recent Posts en Sun, 22 Nov 2009 06:14:59 +0000 mcosgrove on "Thank you..." http://community.acdsee.com/forums/topic/thank-you#post-42890 Mon, 28 Sep 2009 18:57:31 +0000 mcosgrove 42890@http://community.acdsee.com/forums/ Dear Beta Testers, I would like to take an opportunity to thank you for all the issues reported and helping make ACDSee Pro 3.0 a great product! Regards, Mark Cosgrove & the ACDSee Team. Melanie Wood on "Pro 3 Beta Bug forums closed but still available" http://community.acdsee.com/forums/topic/pro-3-beta-bug-forums-closed-but-still-available#post-42889 Mon, 28 Sep 2009 18:55:51 +0000 Melanie Wood 42889@http://community.acdsee.com/forums/ As you may know, Pro 3 has launched and the Pro 3 forum is now open. With the launch, issues can now be reported to Customer Support by logging a <a href="http://acdsystems.custhelp.com/cgi-bin/acdsystems.cfg/php/enduser/ask.php?p_sid=zp9t65Jj&p_accessibility=0&p_redirect=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD00NDUsNDQ1JnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9MQ**" title="Customer Support">support ticket</a>. Although the Pro 3 Beta Bug forums will be closed and archived, they will still available. Please feel free to quote any content here in your report and/or provide a link to the thread. Thank you for helping make Pro 3 all it can be. -Melanie Marc Sabatella on "email" http://community.acdsee.com/forums/topic/email#post-42873 Mon, 28 Sep 2009 14:49:34 +0000 Marc Sabatella 42873@http://community.acdsee.com/forums/ Anything special about your email client program?  Did you change any options?  I just tried sending a JPEG on on my Vista system using all defaults - including using my default email client (Windows Mail) and had no problems. lsocks on "email" http://community.acdsee.com/forums/topic/email#post-42866 Mon, 28 Sep 2009 10:12:09 +0000 lsocks 42866@http://community.acdsee.com/forums/ <blockquote><cite><a href="#post-42806">lsocks said:</a></cite> Pro 3.0 hangs  and shuts down when trying to email images.  Any suggestions? I'm running it on two computers...works fine on the XP machine, but hangs on the Vista machine </blockquote>   Marc Sabatella on "Status line after cropping" http://community.acdsee.com/forums/topic/status-line-after-cropping#post-42848 Mon, 28 Sep 2009 00:10:02 +0000 Marc Sabatella 42848@http://community.acdsee.com/forums/ <blockquote><cite><a href="#post-42834">LV_Bill said:</a></cite> Marc -   Wouldn't it make sense for you, as Moderator, or someone in an official capacity, to create and maintain a "Known Bugs List"?  Perhaps even a "Requested Enhancements List" as well? </blockquote> I'd hope someone within ACD is doing that.  There is also a moderator's forum, where moderators will sometimes post about defects, including pointers to posts made by others here, if we see something we think might get missed (because defects reported here often generate a lot of discussion, making it hard to quickly smik through lookng for actual reported defects.  So to some extent, what you are describing happens already.  But I don't think anyone not working for ACD should have the responsibility of doing this officially, making sure every defect is logged, etc.  We just have to trust that someone at ACD has that job and is doing their best. <blockquote> the Developers not getting the message about bugs found by Beta testing is really a crying shame.  This needs to be fixed. </blockquote> Well, we don't *know* the developers didn't get the message on this - might have just missed the cut.  I know it becomes increasingly difficult to make changes to a product the closer it gets to release; only total showstopper data-destroying defects get fixed in the last week or two, in my experience.  Anyhow, I'm sure the process can be improved, and I can only hope people at ACD are trying to do so. LV_Bill on "Status line after cropping" http://community.acdsee.com/forums/topic/status-line-after-cropping#post-42846 Sun, 27 Sep 2009 23:32:57 +0000 LV_Bill 42846@http://community.acdsee.com/forums/ K H -   The dimensions are wrong on the thumbnails too - for those of us who add file size and image dimensions to our thumbnail display.  Developers wouldn't miss this kind of stuff unless they simply didn't know about it.  It's becoming increasingly apparent to me (quoting Strother Martin from Cool Hand Luke) that "What we've got here is failure to communicate". Bill   tanney on "Rename bug" http://community.acdsee.com/forums/topic/rename-bug-2#post-42845 Sun, 27 Sep 2009 23:31:12 +0000 tanney 42845@http://community.acdsee.com/forums/ manuel32, I do believe that is part of the same bug.  I also noticed that a few times while playing with the rename feature. To answer if I actually ran the rename, no I did not.  Since I was trying to rename a couple hundred files I didn't want to have them renamed incorrectly, even though I am not using it for any type of production.... :)   k h on "Status line after cropping" http://community.acdsee.com/forums/topic/status-line-after-cropping#post-42843 Sun, 27 Sep 2009 23:20:49 +0000 k h 42843@http://community.acdsee.com/forums/ Bill - I too had noticed the status bar issue months ago, but AFAIK nobody has bothered to report it until this very post by Paulgul yesterday...   too late to be fixed in this release.  Hopefully they'll put it on the list for next time.  By the way, I use the new Develop Crop tool all the time and really like it.  Of course I'd like to see a couple of small improvements; maybe I'll write them up someday. LV_Bill on "Status line after cropping" http://community.acdsee.com/forums/topic/status-line-after-cropping#post-42834 Sun, 27 Sep 2009 18:48:23 +0000 LV_Bill 42834@http://community.acdsee.com/forums/ Marc -   Wouldn't it make sense for you, as Moderator, or someone in an official capacity, to create and maintain a "Known Bugs List"?  Perhaps even a "Requested Enhancements List" as well? You read this Forum religiously, and you know how many posts are citing previously reported problems.  Reducing Forum redundancy is one thing, but the Developers not getting the message about bugs found by Beta testing is really a crying shame.  This needs to be fixed. Bill Marc Sabatella on "Status line after cropping" http://community.acdsee.com/forums/topic/status-line-after-cropping#post-42833 Sun, 27 Sep 2009 18:38:47 +0000 Marc Sabatella 42833@http://community.acdsee.com/forums/ Sorry, Bill I have no insight into the process.  I assume they watch the reports here and fix what it is deemed important enough to fix given the time allotted, and I too would have thought this would have made the cut, but have no idea what else was on the plate, etc. Marc Sabatella on "Status line after cropping" http://community.acdsee.com/forums/topic/status-line-after-cropping#post-42832 Sun, 27 Sep 2009 18:33:32 +0000 Marc Sabatella 42832@http://community.acdsee.com/forums/ You're welcome.  Definitely a bug that it doesn't report size correctly after leaving crop mode, though, and would be nice feedback to have while cropping. LV_Bill on "Status line after cropping" http://community.acdsee.com/forums/topic/status-line-after-cropping#post-42831 Sun, 27 Sep 2009 18:24:47 +0000 LV_Bill 42831@http://community.acdsee.com/forums/ Marc -    As a Moderator, do you understand the process by which bugs found by the Beta Testers actually get to the Developers?  Is there an official database or list of the known programming errors awaiting correction? The Crop Bug (wrong dimensions on thumbnails) is not new.  And, it's the kind of silly error that I'm sure the Developers would have fixed.  I'm starting to believe that there must be a communications breakdown going here.  Can you shed any light on this? Thanks, Bill Marc Sabatella on "Status line after cropping" http://community.acdsee.com/forums/topic/status-line-after-cropping#post-42828 Sun, 27 Sep 2009 17:48:08 +0000 Marc Sabatella 42828@http://community.acdsee.com/forums/ You're welcome.  Definitely a bug that it doesn't report size correctly after leaving crop mode, though, and would be nice feedback to have while cropping. Marc Sabatella on "Crashes using Process" http://community.acdsee.com/forums/topic/crashes-using-process#post-42827 Sun, 27 Sep 2009 17:45:56 +0000 Marc Sabatella 42827@http://community.acdsee.com/forums/ This has been reported and is supposedly fixed in the released version. Marc Sabatella on "Import function: custom rename templates are not saved" http://community.acdsee.com/forums/topic/import-function-custom-rename-templates-are-not-saved#post-42822 Sun, 27 Sep 2009 17:12:00 +0000 Marc Sabatella 42822@http://community.acdsee.com/forums/ The rename templates *are* saved, but the interface caught me by surprise at first, too.  You first hit the Edit button on the import dialog, then the New button on the rename dialog, give the new so far empty) template a name, then enter the template itself, then hit OK.  There is no "save" - simply hitting OK saves the new template, as well as making it the currently selected template back in the Import dialog. Paulgul on "Status line after cropping" http://community.acdsee.com/forums/topic/status-line-after-cropping#post-42820 Sun, 27 Sep 2009 16:55:56 +0000 Paulgul 42820@http://community.acdsee.com/forums/ <blockquote><cite><a href="#post-42817">Marc Sabatella said:</a></cite> <blockquote></blockquote> Click the little icon next to the drop down to rotate the cropping area.  It should default, though, to the same orientation as the original, and does for me.  Had you perhaps previously applied processing to this image that might have set the rotation? </blockquote> Haa, that was me causing the problem, I thought that icon was to select the cropping tool, I've been clicking on it and without realizing it was changing the format. For some reason I always like to think about what size I'm cropping too, but what I was getting at in my fisrt post was that after cropping the status bar at the bottom still shows the original image size and not the new size - just thought that was a bit strange. Anyway thanks for your help Marc. Paul Marc Sabatella on "Status line after cropping" http://community.acdsee.com/forums/topic/status-line-after-cropping#post-42817 Sun, 27 Sep 2009 16:34:22 +0000 Marc Sabatella 42817@http://community.acdsee.com/forums/ <blockquote><cite><a href="#post-42812">Paulgul said:</a></cite> I'm not sure if its me, but the crop tool within the develop modules doesn't seem to work correctly. If I have an image in landscape (it doesn't matter if its jpeg or raw) and I try to crop it with the constrain proportions box ticked and original selected in the drop down box the program trys to crop in portrait mode and likewise if a portrait image is selected it crops in landscape. </blockquote> Click the little icon next to the drop down to rotate the cropping area.  It should default, though, to the same orientation as the original, and does for me.  Had you perhaps previously applied processing to this image that might have set the rotation? <blockquote>With this problem and having no idea as to what size I'm cropping to, I'm begining to think the crop tool in the develop module is a waste of time</blockquote> I guess I never think of cropping as being a way to achieve a particular size, but rather, a way to get the composition I want.  If I want a specific size, I use resize.  But sure, feedback on the dimensions might be useful occasionally. LV_Bill on "Status line after cropping" http://community.acdsee.com/forums/topic/status-line-after-cropping#post-42815 Sun, 27 Sep 2009 15:23:38 +0000 LV_Bill 42815@http://community.acdsee.com/forums/ Paulgul -    It's not you - I get the same results.  The crop tool has bugs.  AND, they were found and reported some time ago.  This is just one of the reasons why I was so angry when I installed the production release and found that many previously reported programming errors had not been fixed. In it's current state, Pro 3.0 Build 355 is simply not usable in a production environment (in my opinion).  The crop bug is a perfect example.  However, I'm hoping that the more serious of the remaining bugs will be fixed in a subsequent Build before the Public Release.  That's why I called this release "Beta 3".  We'll see. Bill Paulgul on "Status line after cropping" http://community.acdsee.com/forums/topic/status-line-after-cropping#post-42812 Sun, 27 Sep 2009 14:30:50 +0000 Paulgul 42812@http://community.acdsee.com/forums/ I'm not sure if its me, but the crop tool within the develop modules doesn't seem to work correctly. If I have an image in landscape (it doesn't matter if its jpeg or raw) and I try to crop it with the constrain proportions box ticked and original selected in the drop down box the program trys to crop in portrait mode and likewise if a portrait image is selected it crops in landscape. Could someone else try this and see if they get the same results. I'm using the release ver 3 not a beta. With this problem and having no idea as to what size I'm cropping to, I'm begining to think the crop tool in the develop module is a waste of time   nielsmaneschijn on "Import function: custom rename templates are not saved" http://community.acdsee.com/forums/topic/import-function-custom-rename-templates-are-not-saved#post-42808 Sun, 27 Sep 2009 13:46:12 +0000 nielsmaneschijn 42808@http://community.acdsee.com/forums/ Pretty much what the topic title says: everytime I use the Import function, I have to re-enter my custom naming scheme. ACDSee does save the import settings (destination and backup folders, mostly), but not the naming scheme. I try saving it in the Rename Templates popup, but the newly created template never shows up in the pulldown with the standard templates later. Also, there seems to be some strange behaviour giving a message "You cannot modify a system rename template." This when I just created a new one using the provided 'new' button. And while I'm at it, why a 'new' button here, and a 'save' button in the screen before next to the 'choose import settings' and 'organize settings' pulldowns? I feel a bit stupid now. Obviously, this is a bit annoying. :)